Diamond Club FOH Lead, Great American Ball Park

Delaware North Sportservice is an esteemed hospitality and food service company known for operating a variety of premium dining, concessions, and retail services at notable venues across the United States. One of their prominent partnerships is with the Cincinnati Reds at the Great American Ball Park, where they have been a trusted service provider since 1936. Delaware North is a family-owned business that has been serving guests for over 100 years, supporting a culture of growth, opportunity, and quality service. The company prides itself on delivering exceptional entertainment experiences in iconic locations ranging from sports arenas and casinos to national parks and hotels, and offers both part-time and full-time employment opportunities. Their dedication to their employees' professional development and well-being reflects in their comprehensive benefits packages and supportive work environments.

Delaware North Sportservice is currently hiring a part-time Club Front of the House Lead for their team at Great American Ball Park in Cincinnati, Ohio. This role involves overseeing the food setup and preparation standards while managing a team to ensure outstanding guest service throughout their visit. The Club Lead plays a pivotal supervisory role, hiring, training, and scheduling team members to meet operational needs during sports events, holidays, and weekends. The position offers a competitive wage of $16.00 per hour, emphasizing the company’s commitment to fair compensation.

In this dynamic and fast-paced environment, the Club Front of the House Lead has a variety of responsibilities that combine leadership, operational management, and customer service. The ideal candidate will be instrumental in maintaining positive client and guest relations by ensuring efficient, high-quality service and products consistent with Delaware North's brand standards. Duties include managing daily operations, inventory ordering and control, verifying sales and cash handling reports, and preparing financial and operational reports to maintain cost control and profitability. This role demands a hands-on leader with direct food and beverage experience combined with a background in supervision.

Beyond operational efficiency, this position requires a friendly, approachable attitude to foster an engaging guest experience. The role demands familiarity with standard food and beverage equipment, knowledge of food preparation procedures, and solid math skills to manage inventory and financial tasks effectively. Delaware North values employees who thrive in collaborative settings and are eager to contribute to an exciting sports and entertainment atmosphere.

Delaware North offers extensive benefits to their team members designed to support their personal and professional wellbeing. These benefits include weekly pay, opportunities for training and development, employee discounts, and flexible work schedules. Eligible team members may also receive health, dental, and vision insurance, 401(k) with company match, paid vacation and holiday leaves, paid parental bonding leave, employee assistance programs, and tuition reimbursement, reflecting an organizational investment in the growth and success of their employees.

Working at Delaware North Sportservice means becoming part of a global legacy dedicated to exceptional hospitality. Employees enjoy the unique chance to work in iconic settings and to develop a career in a company passionate about delivering great times in great places. As an equal opportunity employer, Delaware North embraces the diversity of its workforce and ensures that all qualified applicants are given equal consideration irrespective of race, color, religion, gender identity, or any legally protected status. Join Delaware North as a Club Front of the House Lead and take a significant step toward a rewarding hospitality career in one of America’s most beloved sporting venues.