Detroit / Ann Arbor KOA: General Manager

Team Outsider is a dynamic and rapidly expanding company dedicated to delivering extraordinary hospitality experiences across a broad portfolio of campgrounds and car care centers nationwide. Committed to being the most hospitable team in the world, Team Outsider focuses on creating exceptional guest experiences while nurturing a supportive and collaborative team environment. The company values its team members highly, recognizing that the best hospitality starts with taking care of its own people. Known for a culture steeped in gratitude, resourcefulness, continuous improvement, and community involvement, Team Outsider thrives on creating "WOW" moments for guests, employees, and partners alike. With a mission-driven approach, the team actively contributes to the success of the communities they serve, believing that local prosperity is integral to their own success.

The role of General Manager at Team Outsider offers an exciting leadership opportunity for experienced professionals in campground and outdoor hospitality management. This position is entrusted with overseeing the Detroit/Ann Arbor KOA property, ensuring its operational excellence and financial profitability while fostering an outstanding team and guest environment. As the central figure in the campground's leadership, the General Manager is responsible for building and guiding a high-performing team, driving financial success, and cultivating memorable guest experiences that encourage repeat visits and positive reviews. This hands-on role requires disciplined execution and a keen focus on safety, cleanliness, and superior service delivery. The General Manager will serve as the strategic and operational heartbeat of the property, coordinating with company leadership and cross-functional partners to implement key business priorities.

This full-time position offers a competitive salary ranging from $68,000 to $72,000 per year and is ideal for a seasoned leader with proven success in managing complex hospitality operations. Beyond financial oversight, the role emphasizes leadership in team development, guest engagement programming, and hospitality excellence. The General Manager will lead initiatives that enhance property maintenance, safety protocols, and compliance standards while proactively identifying risks and opportunities for improvement. This role requires strong communication skills, financial acumen, and the ability to inspire and motivate a diverse team. As an on-site leader, the General Manager has access to on-site housing, enabling a close connection to the property and the team, which enhances leadership effectiveness and guest satisfaction.

Joining Team Outsider means contributing to a vibrant company culture that prioritizes team well-being, accountability, and continuous growth. The General Manager will enjoy the unique opportunity to shape the guest experience, develop future leaders, and leave a lasting positive impact on a beloved campground. Additionally, located near Detroit and Ann Arbor, the role offers access to rich cultural, recreational, and entertainment options in Southeast Michigan. This opportunity is a compelling blend of leadership responsibility, community engagement, and career growth within one of the most ambitious and hospitable teams in the outdoor hospitality industry.