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Destination Planner & Concierge

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $24.00 - $30.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
HSA benefits
FSA benefits
Commuter Benefits
Paid holidays
Familiarization trip

Job Description

Inspirato is a premier luxury travel company headquartered in Denver, Colorado, renowned for offering affluent travelers exclusive access to an impressive portfolio of hand-selected vacation experiences. Their curated collection features over 100 destinations, 350 luxury residences, and 50 hotels and resorts worldwide. The company is highly dedicated to delivering world-class service and an unparalleled assurance of quality, setting them apart as an innovator in the luxury travel sector. At its core, Inspirato's mission revolves around inspiring lasting memories and cultivating meaningful relationships, enhancing how members experience the world through exceptional service, unique travel opportunities, and meticulously crafted experiences.

Emotionally resonant and detail-oriented, Inspirato operates with guiding values of care, courage, collaboration, and curiosity. These foundational principles underpin the company culture and commitment to diversity, equity, and inclusion, fostering a welcoming environment that celebrates differences and ensures that every perspective contributes to the company's ongoing success and innovation.

Within this vibrant organization, the role of Destination Planner & Concierge based in Charleston, South Carolina, offers a unique blend of luxury service delivery and hands-on property management for Inspirato's luxury residences. Reporting directly to the Destination Manager, this full-time position demands a dynamic, proactive individual capable of embodying the brand's dedication to excellence in every facet of guest interaction and home care.

As a Destination Planner & Concierge, you will be the cornerstone of exceptional member experiences, skillfully managing day-to-day operations of luxury homes while anticipating and fulfilling member needs with precision and empathy. Your responsibilities span a broad spectrum from personalized concierge services—such as crafting customized itineraries and facilitating local vendor communications—to rigorous property upkeep, including routine inspections, staging, and preventative maintenance coordination. Every task is executed with an unwavering commitment to Inspirato's high standards for quality, safety, and aesthetic presentation.

The ideal candidate thrives in a fast-paced environment, balancing administrative diligence with a hands-on approach to luxurious hospitality. With deep local knowledge of Charleston and its environs, you provide members insightful guidance and seamless experiences that exceed expectations. Your role requires meticulous attention to detail, operational rigor, and flexibility, often stretching to evening, weekend, or holiday hours to guarantee a flawless stay.

Compensation for this role ranges from $24 to $30 per hour, reflecting the candidate's experience, training, and performance. Employee benefits include comprehensive medical, dental, and vision coverage, supplemented with life/AD&D and disability insurance plans. Additional perks include paid time off accruing to 15 days annually plus nine paid holidays, flexible spending plans with employer HSA contributions, and an exclusive annual familiarization trip to Inspirato properties upon one year of service.

Joining Inspirato means becoming part of a global team committed to luxury hospitality excellence and innovative travel experiences. The Destination Planner & Concierge role not only offers a rewarding career path but also an opportunity to impact how discerning travelers engage with the world, crafting unforgettable moments through attentive service and expert property stewardship. Embrace this chance to contribute your passion and expertise in a vibrant setting where your efforts directly enhance the life-enriching journeys of Inspirato members.

Job Requirements

  • Bachelor's degree
  • Hospitality or guest service experience
  • Knowledge of local area
  • Strong communication skills
  • Ability to multitask and pay attention to detail
  • Positive attitude and dependable character
  • Ability to lift up to 50 pounds
  • Reliable vehicle with valid driver's license
  • Flexible availability including nights, weekends, and holidays

Job Qualifications

  • Bachelor’s degree preferably in hospitality management or business administration
  • Experience in hospitality and guest services with strong local area knowledge
  • Honest, respectful, trustworthy, dependable, caring, and fun personality
  • Excellent communication, listening, and interpersonal skills
  • Strong organizational ability and high attention to detail with multitasking capability
  • Upbeat and positive disposition with a proactive 'can do' attitude
  • Proficiency with communication technology including MS Outlook, Word, Excel, PowerPoint, and chat applications
  • Flexible schedule availability including long days, nights, holidays, and weekends

Job Duties

  • Manage administrative tasks including submitting expense reports on time
  • Prioritize tasks to efficiently complete weekly job requirements within a 40-hour work week
  • Maintain consistent communication with the Destination Manager regarding property management and member services
  • Uphold luxury service standards in guest interactions, property presentation, and communication
  • Deliver precise execution of staging, inspection, and itinerary delivery to meet Inspirato standards
  • Provide exceptional concierge service throughout planning, arrival, stay, and departure phases
  • Conduct routine property inspections and coordinate vendor services to ensure upkeep and maintenance

Job Criteria

Experience

Mid Level (3-7 years)


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