Desk Representative (Redemption)

Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the United States. With over 10 distinct brands operating in more than 1,500 brick-and-mortar locations across 24 states, as well as online product offerings in 20 states, the company is dedicated to providing consumers with the financial tools and services they need when they need them most. CCF prides itself on delivering the Power of Choice to its customers, team members, and communities, emphasizing accessibility and support in their financial journeys.

The company has received numerous accolades, including being recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Furthermore, CCF has earned the designation of Top Employer for Hispanic and Latinos by the Hispanic Lifestyle Professionals Association (HLPA) for 2023, 2024, and 2025. It has also been named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. These awards highlight CCF’s commitment to diversity, inclusion, and workplace excellence.

The Desk Representative - Redemption Service Agent position is based in Carrollton, Texas, and offers a valuable opportunity to gain comprehensive exposure to various departments within the company including the PACE Team (Loan Application Support), Collateral Optimization, Operations Support Team, and Redemption Team. This role is ideal for individuals interested in developing a versatile skill set within the financial services industry.

As a Desk Representative, you will provide essential support across multiple teams, stepping in as needed to ensure seamless operations. The role requires strong customer service abilities, as you will be working closely with customers and/or store operations. Specifically, when assigned to the Redemption team, you will assist title loan customers who face payment challenges and help them redeem their vehicles post charge-off. This requires handling sensitive customer information with utmost integrity while accepting payments over the phone. The position operates Monday through Friday from 8 AM to 7 PM CST and Saturdays from 9 AM to 4 PM CST.

Community Choice Financial provides a structured environment with paid on-the-job training and comprehensive new hire programs. Employees have access to a robust learning management system full of e-learning modules intended to support both professional and personal development. Performance-based career advancement opportunities, educational reimbursement programs, and a variety of medical insurance options, including telemedicine and spending accounts such as HSA, FSA, and Dependent Care FSA, are available to employees.

The company also offers traditional and Roth 401(k) retirement plans with a generous company match, life insurance, and a suite of voluntary benefits such as dental, vision, disability plans, supplemental life insurance, accident coverage, critical illness, hospital indemnity, and pet insurance. Moreover, employees gain free access to mental health resources, life coaching, and exclusive discounts at nationwide and local retailers. Paid time off begins at 12 days in your first year and accrues further with tenure. The workplace culture is relaxed and business casual, allowing jeans and sneakers, encouraging a comfortable yet productive work environment.

Working at CCF means joining a company committed to inclusion and non-discrimination, fostering a workplace free of bias related to race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected characteristic. The company embraces diversity and encourages candidates from all backgrounds to apply, affirming its status as an equal opportunity employer. Overall, this Desk Representative role offers a gateway into a dynamic financial services company with room for growth, training, and a comprehensive benefits package.