Desk Clerk Program Manager

The Tenants and Housing Collaborative (THC) is a well-established organization dedicated to providing supportive housing and comprehensive services for tenants across multiple housing sites. THC is recognized for its commitment to fostering inclusive, safe, and well-managed environments for residents and staff alike. As an organization focused on community impact and tenant well-being, THC values operational excellence and employee development within its teams. With several housing locations, THC deploys a strategic workforce, including Desk Clerks, to ensure smooth and secure daily operations within its properties.\n\nThe Desk Clerk Program Manager role at THC is a critical leadership position responsible for overseeing the Desk Clerk program across all THC housing sites. This full-time position reports directly to the management team and plays a pivotal role in hiring, training, scheduling, and supervising Desk Clerks to maintain high standards of service and operational efficiency. The incumbent serves as a key liaison between THC and external agencies, facilitating recruitment efforts and working closely with Human Resources.\n\nThis position involves comprehensive responsibilities encompassing leadership and management of the Desk Clerk workforce, including new hire orientation, team development, performance evaluations, and disciplinary procedures. The role also requires ensuring consistent scheduling and coverage across all sites, managing overtime surveys in collaboration with site managers, and maintaining up-to-date documentation to support staffing operations.\n\nA successful candidate will demonstrate excellent administrative skills, proficiency in Microsoft Office, strong communication ability, and a solid background in hospitality, customer service, or related fields. The ideal Desk Clerk Program Manager will have prior experience managing staff programs and coordinating multiple operational facets simultaneously, ensuring seamless support to housing site operations. THC offers a competitive salary starting at $77,934 annually, combined with a comprehensive benefits package designed to promote work-life balance and professional growth. This position requires in-person presence, emphasizing direct engagement with staff and effective on-site management.