Desk Clerk - Part-time

The Ann Arbor District Library (AADL) is a vibrant public library system serving the diverse community of Ann Arbor, Michigan, and the surrounding Washtenaw County area. Committed to enriching the lives of its patrons through access to vast collections of books, digital media, educational programs, and community events, AADL plays a crucial role in promoting literacy, lifelong learning, and community engagement. With multiple branches and a dedication to exceptional public service, the library offers a welcoming environment that supports discovery, creativity, and connection among people of all ages and backgrounds.

The Ann Arbor District Library is currently seeking a part-time Desk Clerk to join its Public Experience & Desk Service Department. This pooled position offers an hourly starting pay of $19.32 and falls under a union-represented role. The position is designed to provide friendly, knowledgeable, and efficient service at public service desks across the various library branches. The Desk Clerk will work under the guidance of the Public Experience & Desk Service Manager and the Public Experience & Desk Service Leads. The work schedule is part-time, requiring a minimum of 15 hours and a maximum of 20 hours weekly, including evening and weekend shifts to meet the library's operational needs.

In this customer-facing role, the Desk Clerk is expected to be highly engaged with patrons, assisting with their information and circulation needs in person, over the phone, via email, and other communication channels such as social media networks. Responsibilities include checking out and returning library materials, issuing library cards, processing payments and fines, and accurately handling cash register transactions. The position also supports library events that cater to all age groups and performs various clerical tasks that help maintain efficient library operations.

Ideal candidates should possess a strong commitment to excellent public service characterized by helpfulness, friendliness, energy, and adaptability. Effective communication skills are crucial to connect with a diverse range of patrons. Essential to the role is the ability to assist users with computing resources and troubleshoot standard hardware and software issues, escalating unresolved problems to the electronic help desk. The Desk Clerk will maintain the public areas' appearance during shifts, perform opening and closing procedures for service desks, and contribute to web content management for the library's website.

This position demands good judgment, interpersonal skills, the ability to work independently and as part of a team, and the capacity to manage multiple tasks efficiently while standing and moving throughout shifts. Applicants must be at least 18 years old and possess a high school diploma or GED. The Ann Arbor District Library encourages applications from individuals dedicated to enhancing community access to library services, technology, and resources in a dynamic public environment. This is a fantastic opportunity to be part of a respected institution committed to continuous learning and public engagement.