Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
supportive work environment
Training and development opportunities
Competitive compensation package
Ability to work in a meaningful and community-focused role
Job Description
The hiring organization is a hotel located in San Francisco, known for providing a safe, hospitable, and well-managed environment for its tenants, staff, and visitors. The hotel operates within the unique regulatory framework of the San Francisco Uniform Hotel Visitor policy and other building-specific policies, ensuring both operational excellence and a secure atmosphere. This establishment is committed to delivering exceptional customer service while maintaining the integrity, privacy, and safety of all occupants. It is a dynamic environment where front desk reception duties are coupled with maintaining security protocols and creating a welcoming experience for all who enter the premises.
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Job Requirements
- High school degree or equivalent
- Minimum of 1 year of experience working in front desk reception or in customer service
- Ability to document incidents and complete paperwork accurately
- Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions
- Demonstrated customer service and reception skills
- Ability to read, communicate orally, and write in English
- Capacity to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail
- Ability to clearly explain services, operations, and hotel rules while listening effectively to tenant, staff, and visitor requests
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances
- De-escalation and conflict resolution training and experience strongly preferred
- Experience working in non-profit or public sector preferred
Job Qualifications
- High school degree or equivalent
- Minimum of 1 year of experience working in front desk reception or in customer service
- Ability to document incidents and complete paperwork accurately
- Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions
- Demonstrated customer service and reception skills
- Ability to read, communicate orally, and write in English
- Capacity to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail
- Ability to clearly explain services, operations, and hotel rules while listening effectively to tenant, staff, and visitor requests
- Ability to pass all post-contingency offer background checks, reference checks, and TB screening clearances
- De-escalation and conflict resolution training and experience strongly preferred
- Experience working in non-profit or public sector preferred
Job Duties
- Answer phone in a professional and helpful manner, take messages, and transfer calls as needed
- Greet tenants, staff, and visitors cordially to the hotel and set a hospitable tone
- Receive and appropriately direct and/or respond to tenant complaints, work-orders, and other tenant concerns in a timely and efficient manner and with excellent customer service
- Ensure security of the hotel by utilizing video surveillance and conducting hourly rounds to monitor all entrances, common areas, and building perimeter, and swiftly respond to and appropriately report all safety issues, crises, emergencies and all other concerns
- Provide accurate and complete information and direct tenants, visitors and applicants to appropriate staff members based on their individual circumstances and needs
- Log all visitors in and out of the hotel and enforce the San Francisco Uniform Hotel Visitor policy and all THC policies regarding visitors
- Observe and report tenant lease, house rules, and all policy violations in a timely, accurate, and appropriate manner
- Follow and model building safety procedures at all times
- Participate in keeping the hotel interior and perimeter clean by taking trash bins in and out, sweeping lobby area, and occasionally providing minor janitorial support
- Receive, sort, secure, and hand out mail to tenants and staff
- Maintain confidentiality of tenant and visitor information and concerns
- Attend all meetings as scheduled and participate in meetings as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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