Desk Attendant (part-time)

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Flexible Schedule

Employee Discounts

Retirement Plan

Professional development opportunities

Job Description

Quail Run is a premier residential community known for its dedication to providing exceptional services and amenities to its homeowners, members, tenants, and guests. This community prides itself on offering a welcoming environment, high standards of customer service, and a range of social and recreational activities. The Membership and Homeowners Services department plays a pivotal role in maintaining the high-quality experience that Quail Run is recognized for. Employees within this department are crucial to fostering a supportive, friendly, and professional atmosphere that enhances resident satisfaction and engagement.

The role of Desk Attendant at Quail Run is integral to the smo... Show More

Job Requirements

Experience working with the public
Exceptionally strong verbal communication, customer service, and interpersonal relations
Exhibit professionalism, enthusiasm, and cheerfulness
Proficient in MS Office 365 including Word, Excel, and SharePoint
Data entry experience
Work flexible hours including weekends, nights, and holidays
Ability to lift or carry objects weighing up to 30 lbs
Ability to interact positively with homeowners, members, guests, tenants, department managers, and staff
Maintain strict confidentiality
Good organizational and communication skills
Present a professional appearance

Job Qualifications

High school diploma or equivalent
Experience working with the public
Strong verbal communication skills
Excellent customer service skills
Proficient in MS Office 365 including Word, Excel, and SharePoint
Data entry experience
Ability to work independently with tact and diplomacy
Ability to maintain confidentiality
Strong organizational skills
Attention to detail
Professional appearance and demeanor
Flexibility to work varied hours including weekends, nights, and holidays

Job Duties

Support club administration by acting as the first point of contact in the clubhouse
Act as an ambassador to all homeowners, members, and guests by providing a warm welcome, personal greeting, answering questions, giving directions, directing phone calls, and following up to ensure expectations are met or exceeded
Provide fellow associates with information regarding membership changes, member complaints, and issues
Effectively distribute documents and forms to ensure all departments are aware of membership changes
Promptly answer all incoming telephone calls and direct them to the proper location
Provide excellent customer service to homeowners, members, tenants, and guests by answering questions accurately or solving problems professionally
Issue and manage homeowner/member forms and collect fees as needed such as pet registrations, guest forms, visitor forms, parking stickers, membership/homeowner cards, and address update forms per guidelines
Maintain an accurate account balance in the cash box and responsible for selling stamps for cash to clientele
Provide fax, copy, FedEx, UPS services for an appropriate fee
Manage mail or materials to be picked up by homeowners, members, or management
Accurately complete check logs of receivables and process daily within established procedures
Receive payments, date stamp checks for receipt verification, and prepare checks for bank deposits daily
Run credit card charges for monthly statement charges as requested
Take accurate restaurant reservations for brunch, dinner, and special events
Maintain a supply of membership and property management brochures
Assist with bulk mailings and statement preparations
Update dining events calendars and general information books
Assist the controller with data entry of budget items
Review and reconcile contractor tickets and commission requests
Greet incoming guests to the Health Club, register attendance, check identification, and record guest information and charges
Make appointments for esthetic services
Handle tennis court reservations and information
Sell Health Club products
Keep accurate inventory and reconcile monies
Provide information on Health Club activities and programs
Enforce Health Club rules diplomatically
Provide coverage for breaks, absences, and as delegated
Organize newspapers in appropriate areas
Assist other departments and front desk with special projects
Maintain a clean and organized Reception Desk
Support all Quail Run Company Policies and Procedures
Ensure all legal requirements are consistently adhered to

Job Location

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