Deputy General Manager - Weekend and Holiday Availability

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $24.30

Work Schedule

Standard Hours

Benefits

Medical insurance

Prescription coverage

Life insurance

Disability insurance

Dental Insurance

Vision Insurance

supplemental life insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

Paid vacation

sick leave

free movie passes

discounted concessions

401(k) retirement plan with company match

Job Description

Regal Cinemas is a leading multiplex movie theater chain known for providing exceptional entertainment experiences across numerous locations in the United States. A division of Cineworld Group, Regal focuses on delivering a full-service movie-going environment that combines the latest technology, comfortable accommodations, and outstanding food and beverage options. The company prides itself on maintaining high standards in guest services while fostering a team-oriented atmosphere for employees. As an established entity in the entertainment and hospitality industry, Regal Cinemas emphasizes quality, safety, and satisfaction for its guests and staff alike. Regal is committed to compliance with all health, safety, and legal regulations relevant to the theatrical exhibition and food service sectors.

The role available at Regal Cinemas is a full-time managerial position centered on overseeing day-to-day theatre operations, including guest services, food and beverage management, staff training, and maintenance. This position demands a passionate and experienced leader with expertise in hospitality management, particularly within a high-volume setting such as a restaurant or luxury VIP theater concept. The incumbent will be responsible for upholding Regal's operational policies, ensuring safety compliance, and delivering an impeccable entertainment experience to guests. Key responsibilities include hiring and mentoring team members, managing inventory and cost controls, and maintaining theatre and kitchen standards in line with corporate and health regulations. The manager will also handle cash management, scheduling, maintenance, and guest relations, including responding promptly to any customer concerns to promote repeat business. Physical demands for this role include standing for extended periods, lifting items up to 60 pounds, and the ability to work in a dynamic, fast-paced environment.

This role offers a competitive pay rate of approximately $24.30 per hour and comes with a comprehensive benefits package that supports employee health and well-being. Benefits for full-time employees include medical, dental, vision, life and disability insurance, accident and critical illness insurance options, paid vacation and sick leave, free movie passes, discounted concessions, and a 401(k) retirement plan with company matching after eligibility requirements are met. Regal Cinemas invests in continuous staff development and certification, including responsible alcohol serving and food safety training, promoting a culture of professionalism and leadership within its teams. Working at Regal provides a unique opportunity to join a vibrant entertainment environment while developing valuable management and hospitality skills in a respected and fast-growing organization.

Job Requirements

Legal age to sell and/or serve alcohol per state and/or local laws
Completion of state or local alcohol service training and possession of required certificates
Completion or in-process status of management certification program
Obtaining food handler's card where applicable
Obtaining ServSafe Food Manager Certification
SDS training requirement
Ability to stand for long periods, walk, sit, handle and feel with hands, reach with arms, talk or hear
Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
Ability to regularly lift up to 60 pounds
Compliance with dress code and excellent personal hygiene
Completion of training materials on sexual harassment and discrimination
Ability to meet physical demands of the job with or without reasonable accommodation
Strong communication and mathematical ability
Experience with PC and basic office programs including email, word processing, and spreadsheets
Effective leadership and supervisory skills
Ability to manage multiple responsibilities including cash management, scheduling, and inventory control
High level of attention to detail and organizational skills
Ability to work in a moderate to high noise environment
Experience in high volume hospitality or theatre settings.

Job Qualifications

Degree in business or equivalent experience
minimum two years management or supervisory experience in restaurant or VIP/luxury theatre concepts
experience in high-volume hospitality environments
legally able to sell and serve alcohol and completion of required state or local alcohol service training and certificates
proficient public speaking and effective oral and written communication skills
strong mathematical skills with speed and accuracy in calculations
excellent problem-solving and reasoning abilities
proven computer skills including email, word processing, and spreadsheets
ability to operate office equipment and maintain filing systems
strong interpersonal skills to interface with customers and staff
leadership capabilities including setting goals, budgeting time, and coaching employees
experience supervising multiple employees including hiring, training, and performance appraisals
effective conflict resolution and employee management skills
ability to work effectively in fast-paced and pressure environments
sensitivity and professionalism in dealing with diverse teams and guests
knowledge of and compliance with food safety and sanitation regulations including Health Department rules.

Job Duties

Regular and consistent attendance
Must be of legal age to sell and/or serve alcohol per state and/or local laws
Uphold and administer all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
Ensure all cash management policies and procedures are adhered to always
Monitor risk management related to employee and guest safety, loss prevention, proper handling of food and alcohol, emergency situations, accident reporting and investigation
Comply with all food safety laws, protocols, and health department regulations
Promptly report accidents, incidents, and business interruptions per operating protocols
Hire, train, develop, mentor, supervise, counsel, schedule, and terminate employees in coordination with Human Resources
Train staff in roles including server, box office, food runner, bartender, and kitchen positions, including cross-training
Ensure all required alcohol certifications and training are current
Administer paperwork and uphold company policies
Maintain projection and sound systems for optimal guest experience
Oversee facilities maintenance and cleaning consistent with Regal standards
Direct kitchen and bar maintenance and sanitation programs
Manage equipment use and schedule necessary repairs for kitchen appliances and theatre maintenance
Optimize profits through strict cost control including payroll and inventory management
Conduct full monthly and quarterly inventories
Create staff schedules to meet demand while controlling labor costs
Conduct daily theatre inspections and corrective actions
Manage daily kitchen logs and ensure food and beverage items meet Regal's quality and safety standards
Deliver excellent guest relations, including marketing feature engagements and scheduling movie showtimes
Handle guest questions and complaints personally
Manage cash deposits, reconciliations, and all forms of receipts
Maintain up-to-date recipe knowledge and supervise food preparation and storage
Enforce health and safety compliance throughout operations
Maintain clean and sanitized kitchen and food prep areas
Adhere to dress code and personal hygiene standards
Handle lost and found items according to policy
Comply with federal and state laws regarding breaks and meal periods
Complete or be in process of management certification program
Obtain necessary food handler and ServSafe Food Manager certifications
Understand Regal Operations Manual and training materials including sexual harassment and discrimination
Meet physical demands including lifting, standing, and mobility requirements
Provide reasonable accommodations for disabilities as needed.