Deputy General Manager - $29/hr

Hayward, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $29.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Prescription coverage

Life insurance

Disability insurance

Dental Insurance

Vision Insurance

supplemental life insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

Vacation Time

sick leave

free movie passes

discounted concessions

401(k) retirement plan with company match

Job Description

Regal Cinemas is a leading entertainment company specializing in delivering exceptional movie experiences across its extensive network of theaters. Known for blending state-of-the-art technology with superior customer service, Regal Cinemas offers guests a high-quality cinematic environment with premium sound and projection systems, comfortable seating, and a wide variety of food and beverage options. As a prominent player in the entertainment industry, Regal continues to innovate in hospitality and operational excellence, ensuring that every visit is memorable for its patrons. With a commitment to community and employee growth, Regal supports its team members with comprehensive training, career development opportunities, and a strong benefits package designed to enhance employee well-being and satisfaction.

The role offered is a full-time management position at Regal Cinemas, with an attractive pay rate of $29.00 per hour. The primary responsibility of this managerial role is to oversee the day-to-day operations of the theater, encompassing supervision of staff, enforcement of company policies, and delivery of outstanding guest service. The manager will play a vital role in maintaining all aspects of theatre operations—from maintaining cleanliness, managing food and beverage services, enforcing safety and alcohol service regulations to ensuring top-notch presentation through projection and sound technologies. This position demands leadership in hiring, training, mentoring, and scheduling staff while also managing budgets, inventory controls, and risk management protocols. The chosen candidate will also ensure compliance with all health department and legal regulations, particularly pertaining to food safety and alcohol sales. An emphasis on guest satisfaction and employee development is paramount, with the manager responsible for creating a welcoming environment and addressing guest concerns promptly. This role is dynamic, involving physical activity such as lifting, standing, and other motions necessary for effective theatre operations. Regal values professionalism, teamwork, and adaptability in this leadership role, offering a supportive work culture and a robust benefits package, including health, dental, vision, life insurance, paid time off, and employee perks like free movie passes and 401(k) plans with company match. This is an excellent opportunity for candidates seeking a vibrant career in the hospitality and entertainment sector with a reputable company focused on growth and excellence.

Job Requirements

Must be of legal age to sell and/or serve alcohol per state and/or local laws
degree in business and/or equivalent
two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept
experience in high volume hospitality environment
completed or in process of completing the management certification program
must be SDS trained
obtain food handlers card where applicable
obtain ServSafe Food Manager Certification
physical ability to frequently stand for extended periods, walk, sit, use hands, reach, talk or hear, occasionally climb or balance, stoop, kneel, crouch or crawl
regularly lift up to 60 lbs
ability to communicate effectively in oral and written form
ability to perform under pressure
knowledge of federal and state labor laws
ability to manage cash handling and risk management duties
maintain compliance with all food safety and health regulations.

Job Qualifications

Degree in business and/or equivalent
two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept
experience in high volume hospitality environment
completed or in process of completing the management certification program
must be SDS trained
obtain food handlers card where applicable
obtain ServSafe Food Manager Certification
review and understand the Regal Operations Manual
ability to communicate effectively in oral and written form
good public speaking skills
proven experience with PC platforms and knowledge of basic office programs including e-mail, word processing and spreadsheets
ability to identify problems, gather relevant data, evaluate information, recognize alternatives, reach conclusions and implement solutions
ability to perform tasks with minimal supervision
ability to perform under pressure and opposition
ability to perform calculations with speed and accuracy
effective interpersonal and leadership skills
knowledge of legal requirements for alcohol selling and serving
ability to complete legally required state or local training and obtain required certificates.

Job Duties

Regular and consistent attendance
must be of legal age to sell and/or serve alcohol per state and/or local laws
uphold and administer all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
ensure all cash management policies and procedures are adhered to always
monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents)
comply with all food safety rules, laws, protocols, and standards
adhere and maintain all Health Department rules and regulations
prompt reporting of accidents, incidents, and business interruptions per operating protocols
hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
train staff in specific positions including server, box office, food runner, and bartender
cross-train as needed
train kitchen staff in specific positions and cross-train as needed
ensure required alcohol certification and training are current where applicable
properly administer all required paperwork and uphold all company policies
maintain projection and sound technology to ensure impeccable sight and sound experience for guests
have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
ensure facilities are cleaned and maintained consistent with Regal standards every day
direct kitchen and bar maintenance and sanitation program
ensure proper use of all equipment
schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects
supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects
optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
control inventory, shortages, and spoilage levels and investigate inconsistencies
conduct full monthly/quarterly inventories
create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
responsible for completion of daily theatre inspections and subsequent corrective actions
completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
ensure that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards
ensure guest satisfaction - smile, greet, and thank all guests
take prompt, appropriate action to turn dissatisfied guests into repeat guests
responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels
respond personally to guest questions and complaints
counting, depositing, and reconciling all receipts taken in during a business day
keep updated on recipe changes
measure and assemble ingredients for menu items
expedite food from the kitchen
collaborate with the managers and cooks to prepare meals
properly store food items at appropriate temperatures
knowledge and compliance with all food safety rules, laws, protocols, and standards
adhere and maintain all Health Department rules and regulations
rotate stock items as per established procedures
restock kitchen for subsequent shifts
ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift
maintain a 'clean as you go' approach throughout shift
knowledge and compliance of dress code
maintain excellent personal hygiene
ensure lost and found items are handled in accordance with Regal policy
abide by all federal and state laws regarding breaks and/or meal periods
completed or in the process of completing the management certification program
must be SDS trained
obtain food handlers card where applicable
obtain ServSafe Food Manager Certification
review and understand the Regal Operations Manual
required to read and understand training materials that will cover subjects such as sexual harassment and discrimination
physical demands include frequently required to stand for extended periods, work quickly, walk, sit, use hands to finger, handle or feel, reach with hands and arms, talk or hear
occasionally required to climb or balance and stoop, kneel, crouch, or crawl
regularly required to lift up to 60 lbs
reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.