Department Lead - Grocery

US Foods is one of the leading foodservice distributors in the United States, dedicated to providing high-quality products and outstanding customer service to a diverse range of clients within the food industry. With a rich history of excellence and innovation, US Foods operates through a network of distribution centers, serving restaurants, healthcare facilities, hospitality businesses, and more. The company prides itself on its community-centric values, commitment to sustainability, and fostering a collaborative work environment for employees. US Foods offers a dynamic workplace where team members are energized by the challenge of serving customers while developing professionally in a fast-paced, supportive atmosphere.

This role is a critical leadership position within the retail operations of US Foods, specifically targeting the management of Dry goods, Disposables, Culinary Equipment Supplies (CES), and fresh departments in the CHEF'STORE. The position is full-time and includes benefits, with a typical work schedule of 30-40 hours per week necessitating availability on weekends, holidays, and opening or closing shifts. The compensation range is competitive and based upon experience, spanning approximately $20.67 to $24.11 per hour, reflecting the importance of the role in maintaining efficient and profitable store operations.

The Lead role is entrusted with overseeing inventory levels to ensure optimal stock based on store capacity, promotions, customer demands, and seasonal trends, all aimed at maximizing sales. This individual plays a significant role in merchandising by ensuring the presentation is appealing, prices are accurate, and product freshness and availability meet customer expectations. Beyond inventory and merchandising, the Lead is charged with delivering superior customer service and leading by example to train and motivate staff in line with company standards.

In the absence of Store Management, this Lead assumes Manager on Duty responsibilities which include opening and closing the CHEF'STORE, enforcing safety policies, and maintaining a secure and well-kept environment for both customers and employees. The role demands frequent physical activity including lifting products weighing between 40-80 pounds, occasional work in freezers and coolers, and interaction with customers in a retail environment exposed to varying temperature ranges. The role is designed for a self-motivated, adaptable individual who thrives in a fast-moving, hands-on retail setting and is committed to supporting the team in delivering fast, easy, and efficient service to customers.

US Foods places significant emphasis on cultural values reflecting integrity, teamwork, and respect. The Lead is expected to embody these cultural beliefs and operate as a dependable role model. This position also offers opportunities for real-time coaching and performance monitoring of associates, fostering a collaborative team environment. The work environment is dynamic and customer-focused, requiring interaction on multiple levels both internally with company employees and externally with customers and service providers. The role requires a high school diploma or equivalent, with at least three years of retail or customer service experience, preferably with supervisory or lead responsibilities. Proficiency with computers, including word processing, email, and internet software, is essential.