Dental Receptionist (Part-Time)

Springfield Specialty Practice is a reputable healthcare establishment specializing in dental services, committed to providing outstanding oral care in a patient-focused environment. As part of Willamette Dental, a recognized leader in dental health services, Springfield Specialty Practice emphasizes comprehensive care, ensuring each patient receives individualized attention tailored to their unique oral health needs. Our practice combines clinical excellence with a welcoming atmosphere, fostering strong relationships between our team and patients. We are proud to uphold stringent standards of care, safety, and professionalism, ensuring that every patient experience is both comfortable and effective. Our team is composed of skilled clinicians, practice managers, and support staff dedicated to advancing oral health within our community.

The role of the Care Advocate at Springfield Specialty Practice is an essential part-time position designed to support the clinical team by coordinating patient flow and enhancing communication among patients, doctors, practice managers, and clinic staff. Scheduled for two 10-hour days per week, alternating between Tuesday/Wednesday and Tuesday/Thursday, this role offers an expected hourly wage of $20 to $23. The Care Advocate acts as a vital bridge of communication, monitoring treatment completion and facilitating oral health improvement initiatives. They engage patients actively in their care plans, supporting therapeutic alliances between clinicians and patients by reinforcing provider recommendations, interventions, prescriptions, and recall appointments. Reporting directly to the Practice Administrator, the Care Advocate oversees daily schedules, maximizing efficiency and promptly addressing scheduling errors. They manage financial transactions related to dental services, ensuring accurate documentation and handling of payments while coordinating insurance verification and scheduling treatments as directed by clinicians.

Furthermore, the Care Advocate maintains organized patient charts, prepares new patient records, and ensures that all documentation follows established guidelines to support smooth patient appointments. They develop strong rapport with patients by providing clear and accurate information about treatment plans and answer any patient questions or concerns. Responsibilities extend to maintaining an organized and welcoming reception area, opening and closing the clinic, and partnering closely with the clinical team to enhance patient understanding of dental procedures and provider expectations. The Care Advocate also triages emergency and unplanned treatment calls, coordinates recalls, and facilitates referrals to both internal and external providers. Compliance with personal protective equipment (PPE) policies and a willingness to travel to other Willamette Dental locations as needed further underline the importance of adaptability and professionalism in this role. Reliable and predictable attendance is crucial, ensuring that patient care services are delivered seamlessly and consistently. This position is ideal for individuals with a passion for patient advocacy, strong communication skills, and an understanding of healthcare workflows in a dental setting.