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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee assistance program
Retirement Plan
Professional development opportunities
Job Description
Springfield Specialty Practice is a reputable healthcare establishment specializing in dental services, committed to providing outstanding oral care in a patient-focused environment. As part of Willamette Dental, a recognized leader in dental health services, Springfield Specialty Practice emphasizes comprehensive care, ensuring each patient receives individualized attention tailored to their unique oral health needs. Our practice combines clinical excellence with a welcoming atmosphere, fostering strong relationships between our team and patients. We are proud to uphold stringent standards of care, safety, and professionalism, ensuring that every patient experience is both comfortable and effective. Our team is composed of skilled clinicians, practice... Show More
Job Requirements
- High school diploma or GED
- Minimum of two years customer service experience
- Knowledge of HIPAA compliance procedures
- Ability to complete electronic exam on care advocacy
- Ability to demonstrate case presentations to Managing Doctor and Practice Manager
- Flexibility to work 2 ten-hour days per week on alternating schedules
- Reliable and predictable attendance
- Willingness to travel to other practice locations as needed
Job Qualifications
- High school diploma or GED
- Post-secondary coursework desirable
- Minimum of two years customer service experience preferred
- Medical/dental clinic or healthcare experience highly desirable
- Strong knowledge of HIPAA compliance procedures
- Ability to successfully demonstrate educational requirements regarding care advocacy via electronic exam
- Ability to demonstrate case presentations regarding care advocacy to Managing Doctor and Practice Manager
Job Duties
- Oversee the daily schedule
- Seek opportunity to maximize scheduling efficiencies
- Maintain awareness of schedule changes and promptly identify and correct scheduling errors
- Understand payment methods and communicate fee requirements to patients
- Collect and document payments for dental services
- Responsible for proper handling of monies
- Accurately balance daily payment ledger and reconcile payments
- Properly complete M.O.O.L.A.H. form and forward to Accounting Department
- Accurately complete deposit slips and make timely daily bank deposits
- Update patient card, confirm and verify insurance information
- Schedule treatment as directed by clinicians
- Ensure charts are organized, prepared and available for patient appointments
- Use proper chart routing processes
- Perform chart maintenance as needed
- Prepare new patient charts according to current WD guidelines
- Duplicate charts and records as requested
- Initiate a partnership and build rapport with patients by providing thorough and accurate information and addressing patient questions or concerns related to their treatment plan
- Provide Statement of Services at each visit
- Responsible for opening and closing the clinic
- Responsible for keeping reception area neat and clean to instill patient confidence and comfort
- Partner with clinical team to enhance understanding of dental procedures, treatment series and interventions to enhance patient understanding
- Partner with clinical team to understand provider's expectations and reiterate communication directives to the patient
- Partner with clinical team to triage incoming emergency and unplanned treatment calls
- Ensure coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers and answering patient questions related to their care
- Strict adherence to Willamette Dental's Personal Protective Equipment (PPE) policy
- Flexibility to travel to other WD locations within a reasonable range as needed
- Reliable and predictable attendance is essential
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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