Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Paid holidays
Job Description
Our dental practice is committed to providing comprehensive and compassionate oral healthcare to our community. We pride ourselves on maintaining a welcoming environment where patients feel valued and cared for from the moment they walk through our doors. Utilizing state-of-the-art technology and a dedicated team of professionals, we ensure each patient receives personalized treatment that meets their unique dental needs. Our office fosters a culture of continuous learning and excellence, enabling us to stay at the forefront of dental advancements and deliver exceptional results consistently.
The role of Dental Receptionist is pivotal in creating an outstanding patient experience as it serves as the first point of contact. This full-time position entails managing front desk operations efficiently while supporting the smooth flow of daily activities and enhancing office production. The Dental Receptionist is responsible for greeting patients warmly, handling appointment scheduling with precision, verifying dental insurance benefits accurately, and managing financial communications effectively to ensure transparency and ease for patients. Additionally, this role supports the coordination between clinical staff and patients, helping to maintain a well-organized schedule that maximizes operational productivity. The Receptionist also performs administrative duties, including data entry, correspondence management, and maintaining strict compliance with patient confidentiality laws such as HIPAA.
The ideal candidate will possess excellent communication skills and a friendly, professional demeanor that helps build trust and confidence with patients. Experience with dental practice management software such as Dentrix, Eaglesoft, or Open Dental is preferred, along with a sound understanding of dental insurance plans like PPO, HMO, and Medicaid programs including Denti-Cal. This position demands a high level of organization and multitasking abilities to thrive in a fast-paced environment. Reliability, punctuality, and a solution-oriented mindset are essential traits that will contribute to success in this role. Ultimately, the Dental Receptionist plays an integral role in supporting our goal of delivering superior dental care and enhancing patient satisfaction through efficient front office management.
The role of Dental Receptionist is pivotal in creating an outstanding patient experience as it serves as the first point of contact. This full-time position entails managing front desk operations efficiently while supporting the smooth flow of daily activities and enhancing office production. The Dental Receptionist is responsible for greeting patients warmly, handling appointment scheduling with precision, verifying dental insurance benefits accurately, and managing financial communications effectively to ensure transparency and ease for patients. Additionally, this role supports the coordination between clinical staff and patients, helping to maintain a well-organized schedule that maximizes operational productivity. The Receptionist also performs administrative duties, including data entry, correspondence management, and maintaining strict compliance with patient confidentiality laws such as HIPAA.
The ideal candidate will possess excellent communication skills and a friendly, professional demeanor that helps build trust and confidence with patients. Experience with dental practice management software such as Dentrix, Eaglesoft, or Open Dental is preferred, along with a sound understanding of dental insurance plans like PPO, HMO, and Medicaid programs including Denti-Cal. This position demands a high level of organization and multitasking abilities to thrive in a fast-paced environment. Reliability, punctuality, and a solution-oriented mindset are essential traits that will contribute to success in this role. Ultimately, the Dental Receptionist plays an integral role in supporting our goal of delivering superior dental care and enhancing patient satisfaction through efficient front office management.
Job Requirements
- High school diploma or equivalent
- minimum of two years experience in a dental healthcare office or fast-paced, highly interactive customer service environment
Job Qualifications
- Previous dental or medical front office experience preferred
- knowledge of dental insurance plans including PPO, HMO, Denti-Cal/Medicaid a plus
- strong customer service and communication skills
- comfortable discussing financial information with patients
- detail-oriented with strong organizational skills
- ability to multitask in a fast-paced environment
- experience with dental software such as Dentrix, Eaglesoft, Open Dental preferred
Job Duties
- Greet and check in patients in a friendly, professional manner
- answer phones promptly and schedule appointments efficiently
- confirm upcoming appointments and manage the daily schedule to minimize gaps
- provide clear communication regarding treatment, policies, and next steps
- verify dental insurance benefits and eligibility
- explain coverage, co-pays, and estimated out-of-pocket costs to patients
- collect payments at time of service and post transactions accurately
- assist patients with payment options and financing when needed
- maintain a productive, goal-oriented schedule
- fill cancellations and openings to support daily production goals
- coordinate with clinical team to ensure smooth patient flow
- enter and update patient information accurately in practice management software
- manage incoming and outgoing correspondence
- maintain patient confidentiality in compliance with HIPAA regulations
- support office metrics related to production, collections, and patient retention
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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