Dental Receptionist - Business Assistant

Parkway Dental Care is a thriving dental office supported by Heartland Dental, the nation’s largest dental support organization. Heartland Dental provides non-clinical administrative support services to over 3,000 supported doctors across 39 states and the District of Columbia, operating in more than 1,800 dental offices. Each Heartland Dental supported office is unique to its community and the patients it serves, retaining clinical autonomy while uniting under a shared goal of delivering the highest quality dental care and patient experiences. Parkway Dental Care exemplifies this mission by fostering a seven-person team environment focused on collaboration, communication, and community engagement. Conveniently located near Whitestown Parkway and Veterans Road, just down from LePeep, Parkway Dental Care offers a welcoming atmosphere for both patients and employees.

The role of Business Assistant at Parkway Dental Care is a vital front office position designed for an individual passionate about supporting a high-performing dental team and contributing to exceptional patient care. As a Business Assistant, you will be at the forefront of patient interactions, helping create a positive and professional first impression when patients enter the office. This position requires a motivated and hardworking individual who thrives in a fast-paced, customer-centric environment and is eager to contribute to an office culture that encourages continuous learning and growth.

The Business Assistant will manage essential front office tasks, including greeting patients, answering phones, handling mail and emails, and communicating effectively with patients and insurance companies. Proficiency in using Dentrix or similar dental software to manage patient scheduling and records is important for this role. Scheduling and confirming appointments for multiple providers, filing and following up on insurance claims, verifying benefits, and explaining coverage are also key responsibilities. The position also involves posting insurance and patient payments, processing accounts receivables, and discussing treatment plan fees and payment options with patients.

Additionally, the Business Assistant partners closely with providers and the dental team to implement Heartland Dental systems aimed at optimizing the office’s potential. This collaborative approach ensures streamlined workflows and enhances the overall patient experience. The work schedule for this role spans Tuesday through Friday, with varying start and end times to accommodate office needs.

Working at Parkway Dental Care comes with a comprehensive benefits package. Employees enjoy medical, prescription drug, and vision insurance, free dental services for themselves and their dependents (excluding lab fees), life and disability insurance, and a 401(k) retirement plan. There are opportunities for monthly and quarterly bonuses, paid holidays, and paid time off starting after the first 90 days of employment. Continuing education and professional growth opportunities are integral to the company culture, supporting employees in their career advancement.

This role also emphasizes compliance with privacy regulations, including regular HIPAA training and safeguarding protected health information (PHI). Physical requirements include the ability to perform essential duties primarily while seated, with occasional lifting of up to 15 pounds and attending periodic virtual or in-person training sessions. A tuberculosis test is a standard pre-employment requirement for dental office positions outside specific states.

Overall, the Business Assistant position at Parkway Dental Care offers a dynamic and supportive work environment where dedication to patient care and teamwork are highly valued. It is an excellent opportunity for someone with dental or medical front office experience to join a reputable and growing dental practice supported by Heartland Dental's robust resources and infrastructure.