Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $18.25
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement savings plan
Paid Time Off
Paid holidays
front loaded education and training
Opportunity for career growth
Access to on-demand Daily Pay
Job Description
Advanced Dental Care, supported by Heartland Dental, is a distinguished dental office dedicated to providing exceptional dental care tailored to meet the unique needs of the community it serves. Located near Capital Medical Boulevard and the HCA Florida Capital Hospital, this office operates with a focus on collaboration, communication, and community engagement. At Advanced Dental Care, the team is not only professional and hardworking but also enjoys fostering a fun and supportive working environment, ensuring every patient feels welcomed and cared for from the moment they walk in the door.
Heartland Dental is recognized as the nation's largest dental support organization, delivering non-clinical administrative assistance to over 3,000 supported doctors across 39 states and the District of Columbia. This vast network supports more than 1,800 dental offices, each uniquely adapted to serve their local communities. Heartland Dental is proud of its longstanding history of over 20 years of industry leadership, offering stability and extensive career growth opportunities for employees. The company also values diversity and inclusion, evident from its recent honors by Newsweek as one of America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024.
The Dental Receptionist/Business Assistant role at Advanced Dental Care is integral to maintaining efficient office operations and delivering outstanding patient experiences. This role involves greeting and welcoming patients, managing front office duties such as answering phones, and handling communications with patients and insurance companies. A vital component of the role is the utilization of dental software like Dentrix to schedule appointments for multiple providers, maintain patient records, and process insurance claims and payments. The Business Assistant will also be responsible for reviewing treatment plan fees and payment options with patients, ensuring clarity and patient satisfaction.
Individuals in this position will thrive in a fast-paced, customer-centric environment, bringing excellent communication and organizational abilities to the team. The role requires a passion for helping others and a commitment to supporting dental providers and team members in implementing Heartland Dental systems that optimize office potential. Employees will benefit from a culture that encourages continuous learning and growth, backed by comprehensive front-loaded education and training.
In addition to competitive pay and a stable career path, the Business Assistant will enjoy various benefits, including health insurance, retirement plans, paid time off, and access to on-demand daily pay. This position is designed for motivated, hard-working team players who value collaboration and professionalism while contributing meaningfully to patient care and community health. The role involves handling protected health information (PHI) responsibly, with regular HIPAA training to ensure compliance and data security.
Overall, this position offers a unique opportunity to join a leading dental office within a prestigious national network, committed to patient-first values and employee development. Candidates will be part of a dynamic and supportive workplace where their efforts directly impact the quality of care provided to an engaged and grateful community.
Heartland Dental is recognized as the nation's largest dental support organization, delivering non-clinical administrative assistance to over 3,000 supported doctors across 39 states and the District of Columbia. This vast network supports more than 1,800 dental offices, each uniquely adapted to serve their local communities. Heartland Dental is proud of its longstanding history of over 20 years of industry leadership, offering stability and extensive career growth opportunities for employees. The company also values diversity and inclusion, evident from its recent honors by Newsweek as one of America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024.
The Dental Receptionist/Business Assistant role at Advanced Dental Care is integral to maintaining efficient office operations and delivering outstanding patient experiences. This role involves greeting and welcoming patients, managing front office duties such as answering phones, and handling communications with patients and insurance companies. A vital component of the role is the utilization of dental software like Dentrix to schedule appointments for multiple providers, maintain patient records, and process insurance claims and payments. The Business Assistant will also be responsible for reviewing treatment plan fees and payment options with patients, ensuring clarity and patient satisfaction.
Individuals in this position will thrive in a fast-paced, customer-centric environment, bringing excellent communication and organizational abilities to the team. The role requires a passion for helping others and a commitment to supporting dental providers and team members in implementing Heartland Dental systems that optimize office potential. Employees will benefit from a culture that encourages continuous learning and growth, backed by comprehensive front-loaded education and training.
In addition to competitive pay and a stable career path, the Business Assistant will enjoy various benefits, including health insurance, retirement plans, paid time off, and access to on-demand daily pay. This position is designed for motivated, hard-working team players who value collaboration and professionalism while contributing meaningfully to patient care and community health. The role involves handling protected health information (PHI) responsibly, with regular HIPAA training to ensure compliance and data security.
Overall, this position offers a unique opportunity to join a leading dental office within a prestigious national network, committed to patient-first values and employee development. Candidates will be part of a dynamic and supportive workplace where their efforts directly impact the quality of care provided to an engaged and grateful community.
Job Requirements
- Ability to perform essential duties satisfactorily with or without reasonable accommodation
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Availability to attend virtual or in-person training sessions periodically throughout the year
- Tuberculosis (TB) test required prior to employment (not applicable in FL and TN)
Job Qualifications
- 1+ years of experience in a dental, medical, or optical front desk role
- 1+ years of experience with insurance billing and accounts receivable
- Dentrix or other dental software experience
- Team player attitude
- Experience working in a fast-paced and customer-centric environment
- Excellent communication and organizational skills
- Ability to protect PHI and maintain data safeguards, with willingness to undergo regular HIPAA training
Job Duties
- Greet and welcome patients as they enter the office to create a great first impression
- Manage front office duties including answering phones, checking office mail and email, and communicating with patients and insurance companies
- Utilize Dentrix for patient scheduling and records management
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verify benefits, and explain coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Partner with providers and team to implement Heartland Dental systems to optimize office potential
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
