Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Uniform allowance

Job Description

Our healthcare facility is committed to providing exceptional patient care and ensuring a seamless experience for all visitors. We pride ourselves on our professional and courteous approach, creating a welcoming environment for patients and their families. As a trusted medical establishment, we utilize advanced healthcare management systems including Medical Manager and Next Gen to maintain accurate records and streamline patient services. Our team is comprised of dedicated professionals who prioritize communication, efficiency, and patient satisfaction, and we consistently invest in staff development through ongoing training and education.

We are currently seeking a Front Desk Receptionist to join our team in a full-time capacity. The ideal candidate will be the first point of contact for patients and visitors, responsible for greeting, registering, and directing them throughout the facility. This role requires exceptional interpersonal skills, attention to detail, and the ability to manage multiple tasks efficiently. Key responsibilities include managing patient check-ins, scheduling appointments, handling phone inquiries, and coordinating with various departments to ensure patient information is accurate and comprehensive. The receptionist will also oversee clerical duties such as processing paperwork, issuing visitor badges, and maintaining communication channels within the organization. A professional appearance and adherence to company policies regarding uniforms and conduct are essential. This position offers an excellent opportunity for individuals seeking to contribute to a healthcare environment focused on patient-centered service and operational excellence.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service or healthcare environment
  • Knowledge of medical office procedures and terminology
  • Proficiency in using computer systems and software
  • Strong interpersonal and communication skills
  • Ability to handle sensitive patient information confidentially
  • Detail-oriented with excellent organizational skills

Job Qualifications

  • High school diploma or equivalent
  • Experience in a medical or healthcare setting preferred
  • Familiarity with Medical Manager and Next Gen systems
  • Strong communication skills
  • Ability to multitask and manage time effectively
  • Professional and courteous demeanor
  • Basic clerical and administrative skills
  • Ability to work as part of a team and independently

Job Duties

  • Greet patients and visitors in a courteous and professional manner
  • Take patient pictures and input them into the system
  • Provide information to patients regarding their destinations
  • Act as a backup for incoming telephone calls
  • Answer telephone inquiries professionally and courteously
  • Check patients in for their appointments
  • Communicate with other offices to gather necessary patient information
  • Verify and complete all required patient paperwork
  • Ensure all information in the computer system is accurate
  • Schedule follow-up appointments for patients
  • Coordinate transportation services if needed
  • Call patients to remind them of appointment dates and times
  • Issue badges, cards, flowers, pins to patients upon arrival
  • Reschedule and cancel appointments to accommodate patient needs
  • Schedule no-show appointments
  • Enter OTC data into the computer system
  • Process necessary paperwork
  • Send external appointment messages to the Referral Department
  • Maintain open communications with other departments
  • Wear a complete uniform and maintain a neat appearance
  • Perform various clerical duties
  • Participate in weekly line-ups
  • Engage in training and in-service education
  • Attend department, center, and company meetings as needed

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