Dental Receptionist

Fort Myers, FL, USA|

Job Overview

Benefits

Paid Time Off

Paid holidays

Health Insurance

Pension Plan

Bonuses

Job Description

Our dental clinic is dedicated to providing exceptional oral healthcare services with a focus on patient comfort and satisfaction. We pride ourselves on maintaining a compassionate and professional environment where every patient is treated with respect and care. Our team is committed to upholding the highest standards in dental health, utilizing modern technologies and efficient administrative practices to ensure smooth and effective operations. As a well-established dental facility, we offer a positive workplace culture supported by competitive compensation and comprehensive benefits to nurture the professional growth and well-being of our employees.

We are currently seeking a dependable, dedicated, and respectful Dental Receptionist to join our team. This position plays a crucial role as the first point of contact for our patients and visitors, ensuring their experience is welcoming and seamless from the moment they arrive. The Dental Receptionist is responsible for managing patient appointments, answering inquiries, handling patient records, and maintaining effective communication with all parties. This role requires someone with excellent interpersonal skills, a patient-focused attitude, and the ability to manage multiple tasks efficiently.

The ideal candidate will have prior experience in a dental or medical reception setting and will be proficient with patient registration systems and electronic oral health records. Bilingual skills in English and Spanish are preferred, reflecting our commitment to serving a diverse patient community. Our Dental Receptionist will be expected to uphold our Corporate Compliance program by ensuring that all interactions and procedures comply with legal and ethical standards.

This is a full-time position that offers outstanding compensation, including generous paid time off, nine paid holidays, excellent health benefits, a company-paid pension plan, multiple bonuses, and other perks designed to reward dedication and performance. The role provides excellent opportunities to develop professionally within a supportive and dynamic team environment. The Dental Receptionist will also be called upon to assist with additional duties as needed, including translation services and insurance verification, further contributing to the efficiency of our dental practice.

Job Requirements

High school diploma, GED or equivalent training and experience
Prior dental receptionist experience preferred
Ability to perform multiple tasks
Basic math and computer skills
Bilingual English/Spanish preferred
Pleasant phone manners and professional appearance
Excellent customer service skills

Job Qualifications

High school diploma, GED or equivalent training and experience
Prior dental receptionist experience preferred
Ability to perform multiple tasks
Basic math and computer skills
Bilingual English/Spanish preferred
Pleasant phone manners and professional appearance
Excellent customer service skills
Good organizational skills
Ability to manage multiple tasks simultaneously
Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
Computer literate, with good typing skills, 35 WPM
Working knowledge of dental records and electronic oral health record system

Job Duties

Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly
Answers questions and provides information directly to person or on telephone, based on knowledge of center, department, policies, procedures and regulations
Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
Answers telephone calls using proper protocol
Reschedules patients' appointments, notifies patients of any changes in appointments
Properly records 'No Shows' and updates scheduler system information
Immediately refers any 'Walk-In' patients to dental triage, if they present with severe or unusual symptoms or complaints
Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner
Performs additional duties, such as translation, as may be required
Proficient in Medical Manager, including patient registration, updating insurance and procedure entry
May be asked to function in this capacity as staffing needs dictate
Verification of and authorization by insurance if required
Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently
Other duties as required