Job Overview

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Benefits

Paid Time Off
Paid holidays
Health Insurance
Pension Plan
performance bonuses

Job Description

Our organization is a well-established dental care provider committed to delivering exceptional oral health services to our diverse patient community. We pride ourselves on creating a welcoming environment where patients receive respectful, compassionate, and professional care from all team members. The practice is known for its adherence to high standards of corporate compliance ensuring all legal and ethical regulations are met, providing a trustworthy and safe environment for both patients and staff. We offer a full-time employment opportunity with competitive compensation and a robust benefits package including generous paid time off, 9 paid holidays, excellent health benefits, a company-paid pension, multiple performance bonuses, and more to reward our dedicated employees.

We are currently seeking a dependable, dedicated, and respectful Dental Receptionist who will serve as the first point of contact for patients and visitors to our dental center. This role demands strong organizational and interpersonal skills as the receptionist will manage appointments, provide accurate information regarding dental procedures and office policies, and assist with administrative tasks related to the dental office's operations. The ideal candidate will have prior experience in a dental receptionist role, be bilingual in English and Spanish for preferred communication enhancement, and possess excellent customer service skills. Proficiency in medical and dental management software is essential, particularly with electronic oral health record systems. This position requires the ability to perform multiple tasks efficiently, handle sensitive patient information with discretion, and contribute positively to a multi-disciplinary and multi-cultural healthcare environment. The Dental Receptionist's responsibilities include greeting patients, managing appointment schedules, coordinating insurance verifications, and ensuring proper documentation of patient encounters. Additional duties such as translation may be required. Overall, this role is vital in facilitating smooth patient flow, maintaining accurate records, and enhancing the patient's experience within the dental practice.

Job Requirements

  • High school diploma, GED or equivalent training and experience
  • Prior dental receptionist experience preferred
  • Ability to perform multiple tasks
  • Basic math and computer skills
  • Bilingual English/Spanish preferred
  • Pleasant phone manners and professional appearance
  • Excellent customer service skills

Job Qualifications

  • High school diploma, GED or equivalent training and experience
  • Prior dental receptionist experience preferred
  • Good organizational skills
  • Ability to manage multiple tasks simultaneously
  • Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
  • Computer literate with good typing skills (35 WPM)
  • Working knowledge of dental records and electronic oral health record system
  • Bilingual English/Spanish preferred

Job Duties

  • Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly
  • Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations
  • Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc
  • Answers telephone calls using proper protocol
  • Reschedules patients' appointments, notifies patients of any changes in appointments
  • Properly records no shows and updates scheduler system information
  • Immediately refers any walk-in patients to dental triage if they present with severe or unusual symptoms or complaints
  • Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner
  • Performs additional duties, such as translation, as may be required
  • Proficient in Medical Manager, including patient registration, updating insurance and procedure entry
  • May be asked to function in this capacity as staffing needs dictate
  • Verification of and authorization by insurance if required
  • Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently
  • Other duties as required

Job Criteria

Experience

No experience required


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