Dental Receptionist

Spokane Valley, WA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.17 - $22.26

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Profit sharing

Retirement Plan

Bilingual Pay

Job Description

Unify Community Health at Northeast Community Center, located in Spokane, WA, is a vital part of a larger network of community health centers dedicated to providing accessible, quality healthcare services across the Pacific Northwest. As one of more than 40 clinics in Washington and Oregon, this center is committed to serving diverse communities with a comprehensive approach to health. Their services include medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Beyond direct medical care, Unify Community Health supports families through additional programs including shelter, energy assistance, weatherization, HIV and AIDS counseling, home visits, and mobile medical and dental clinics. This holistic model emphasizes compassionate, individualized care designed to eliminate barriers to health and well-being, reinforcing their mission to transform communities through inclusivity and outreach.

The Dental Receptionist at Unify Community Health plays a crucial role as the first point of contact for patients seeking dental services at the Northeast Community Center. This position is full-time (40 hours per week) and offers a competitive hourly wage ranging from $18.17 to $22.26, commensurate with experience, along with additional pay for bilingual skills. The role involves greeting patients, managing appointments, handling telephone communications, and supporting the overall administration necessary for smooth clinic operations. The dental receptionist is responsible for patient registration, insurance verification, billing functions, and facilitating translation services to ensure clear and respectful communication with a diverse patient population. This position supports the mission of delivering high-quality, accessible dental care while fostering a welcoming and patient-centered environment. Employees benefit from comprehensive health insurance coverage, profit sharing, a 403(b) retirement plan, generous paid time off, and other valuable benefits. Joining this team means contributing to a compassionate community health environment that values inclusivity and patient care excellence.

Job Requirements

High school diploma or GED
One year experience in a clinic, optometry or dental office preferred
Bilingual (English/Spanish) preferred at a level 9
Ability to prioritize work and manage multiple tasks simultaneously in a fast-paced environment with frequent interruptions
Ability to interact with patients, Providers and staff in a professional manner
Basic proficiency with computer programs, including Microsoft Outlook, Word, and Excel
Basic knowledge of medical or dental terminology and healthcare billing insurance preferred

Job Qualifications

High school diploma or GED
One year's experience in a clinic, optometry or dental office preferred
This position is eligible for bilingual differential compensation when an ALTA score of 9 is achieved
Bilingual (English/Spanish) preferred at a level 9
Ability to prioritize work and manage multiple tasks simultaneously in a fast-paced environment with frequent interruptions
Ability to interact with patients, Providers and staff in a professional manner
Basic proficiency with computer programs, including Microsoft Outlook, Word, and Excel
Basic knowledge of medical or dental terminology and healthcare billing insurance preferred
Ability to deliver outstanding customer service

Job Duties

Answers the phone, transfers calls and takes messages as needed for the clinic
Greets patients and maintains patient and visitor log, notifies appropriate person of the patient's arrival, provides translation services as needed to patients
Ensures accurate and complete data and forms are collected for all patients, creates and maintains patient charts, registers new patients and updates patient data in the computer
Schedules patient appointments according to scheduling guidelines, appointment type, and time needed, notifies appropriate Provider of all patient no-shows and cancellations, adjusts and updates the schedule for cancellations, new patients and recall appointments
Verifies patient's insurance eligibility and obtains and files insurance documentation, assists patients with questions regarding insurance plans as needed
Reviews and responds to patients' questions in person, via phone, and patient portal systems
Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports
Reviews cash box receipts and reconciles cash box daily
Manages the referral process, working on referrals from inception through completion
Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed
Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient's record
Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees
Perform other duties as assigned