Dental Receptionist

Salem, OR, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $23.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

Willamette Dental is a reputable dental care provider known for delivering comprehensive and compassionate oral health services across multiple locations. Focused on patient-centered care, the company emphasizes quality treatment, effective communication, and continuous improvement to enhance patient experiences and outcomes. As a well-established entity in the dental healthcare sector, Willamette Dental is committed to creating a supportive environment for both its patients and its employees. With a strong presence in the Salem area, the Lancaster Practice location is a key site that upholds the company’s standards of excellence and fosters a welcoming atmosphere for all patients.

The Care Advocat... Show More

Job Requirements

High school diploma or GED required
post-secondary coursework desirable or equivalent combination of education and experience
minimum of two years customer service experience preferred
medical or dental clinic or healthcare experience desirable
strong knowledge of HIPAA compliance procedures
ability to demonstrate educational requirements through an electronic exam
ability to demonstrate case presentations to Managing Doctor and Practice Manager

Job Qualifications

High school diploma or GED
post-secondary coursework desirable
minimum of two years customer service experience preferred
experience in medical or dental clinic or healthcare setting highly desirable
strong knowledge of HIPAA compliance procedures
ability to successfully demonstrate educational requirements regarding care advocacy through an electronic exam
ability to successfully demonstrate case presentations regarding care advocacy to Managing Doctor and Practice Manager

Job Duties

Oversee the daily schedule
seek opportunity to maximize scheduling efficiencies
maintain awareness of schedule changes and promptly identify and correct scheduling errors
understand payment methods and communicate fee requirements to patients
collect and document payments for dental services
responsible for proper handling of monies
accurately balances daily payment ledger and reconciles payments
properly completes required forms and forwards to Accounting Department
accurately completes deposit slips and makes timely daily bank deposits
update patient card, confirm and verify insurance information
schedule treatment as directed by clinicians
ensure charts are organized, prepared and available for patient appointments
use proper chart routing processes
perform chart maintenance and prepare new patient charts
duplicate charts and records as requested
initiate a partnership and build rapport with patients by providing thorough and accurate information
address any patient questions or concerns related to their treatment plan
provide Statement of Services at each visit
responsible for opening and closing the clinic
maintain reception area neat and clean
partner with clinical team to enhance understanding of dental procedures, treatment series and interventions
partner with clinical team to understand provider's expectations and reiterate communication directives to patients
triage incoming emergency and unplanned treatment calls
ensure coordination of care by scheduling and reinforcing recalls, referrals and answering patient questions
strictly adhere to Willamette Dental's Personal Protective Equipment policy
flexibility to travel to other WD locations as needed
maintain reliable and predictable attendance

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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