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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $21.50
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement savings plan
Paid holidays
Paid Time Off
on-demand Daily Pay
Front loaded education
Training
Job Description
Forward Dental - Glendale is a dental office supported by Heartland Dental, the nation's largest dental support organization. Heartland Dental provides non-clinical administrative support services to over 1,800 dental offices across 39 states and the District of Columbia. Each supported dental office is unique to the community and patients they serve, giving supported doctors clinical autonomy while benefiting from the administrative and operational efficiencies provided by Heartland Dental. Heartland Dental has earned recognition for its outstanding workplace culture, including awards such as America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, highlighting the company’s commitment to inclusion and... Show More
Job Requirements
- Ability to perform essential duties satisfactorily with or without reasonable accommodation
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Availability to attend virtual training sessions or in-person periodically throughout the year
- Tuberculosis test required for all new hires in dental office positions
- Regular HIPAA training and ability to protect PHI and maintain data safeguards
Job Qualifications
- Experience working in a fast-paced and customer-centric environment
- Excellent communication and organizational skills
- 1+ years of experience in a dental or medical setting
- 1+ years of experience with insurance billing and accounts receivable
- Dentrix or other dental software experience
Job Duties
- Greet and welcome patients as they enter the office to create a great first impression of our team
- Manage front office duties including answering phones, checking office mail and email, communicating with patients and insurance companies
- Utilize Dentrix for patient scheduling and records
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Partner with the providers and team to implement Heartland Dental systems to optimize office potential
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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