Dental Office Receptionist

Forward Dental - Glendale is a dental office supported by Heartland Dental, the nation's largest dental support organization. Heartland Dental provides non-clinical administrative support services to over 1,800 dental offices across 39 states and the District of Columbia. Each supported dental office is unique to the community and patients they serve, giving supported doctors clinical autonomy while benefiting from the administrative and operational efficiencies provided by Heartland Dental. Heartland Dental has earned recognition for its outstanding workplace culture, including awards such as America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, highlighting the company’s commitment to inclusion and employee growth.

Forward Dental - Glendale is seeking a dedicated Business Assistant to join their team. This role is integral in supporting the front office operations of the dental practice, ensuring that patient experiences begin positively and continue smoothly. As a Business Assistant, you will be responsible for greeting and welcoming patients, managing front office duties including answering phones and handling communication with patients and insurance companies, and utilizing Dentrix software for patient scheduling and records management. The position requires the ability to effectively schedule and confirm appointments for multiple providers, manage insurance claims including filing and follow-up, post insurance and patient payments, and review treatment plans and payment options with patients. This role also entails working closely with providers and the team to implement Heartland Dental's systems designed to optimize office potential.

Working at Forward Dental - Glendale offers a collaborative and patient-focused environment where continuous learning and team cohesion are encouraged. The company values hard work, motivation, and a passion for helping others. Employees here have the support of a stable and secure company with over 20 years of industry experience, offering opportunities for unlimited growth potential. Competitive benefits are provided, including health insurance, retirement savings plans, paid holidays, paid time off, and access to on-demand Daily Pay. New hires receive front loaded education and training to develop to their full potential and are part of a culture that places patients first. The position is designed for individuals who thrive in a fast-paced, customer-centric setting and who are committed to protecting patient health information in compliance with HIPAA regulations.

Heartland Dental emphasizes diversity, equity, and inclusion, ensuring equal employment opportunities for all candidates. The role requires the ability to perform essential duties with or without reasonable accommodations and involves physical requirements such as sitting for prolonged periods, occasional lifting of up to 15 pounds, and availability for virtual or in-person training throughout the year. A tuberculosis test is required for new hires in dental office positions, except in certain states. Overall, this position represents a rewarding opportunity to contribute meaningfully to dental health care while advancing your career within a leading dental support organization.