Dental Office Front Desk Receptionist- Full time

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive pay
Healthy work-life company culture
Paid training
Flexible days

Job Description

We are a well-established dental office dedicated to providing general and cosmetic dental services to patients of all ages. Our mission centers around creating and maintaining each patient's perfect smile in a safe, welcoming, and positive environment. We understand that dental visits can sometimes cause anxiety, and our team works diligently to minimize any fears or discomfort our patients may experience, ensuring a calm and reassuring atmosphere throughout their appointment. Our office is equipped with the latest technologies to enhance the quality and efficiency of our services. These state-of-the-art tools include scanning and milling units that support advanced restorative procedures, intraoral imaging for accurate diagnostics, operatory televisions for patient comfort and distraction, as well as digital X-rays and fully digital charting to streamline patient records and treatment planning. This integration of modern technology enables us to provide top-quality care and maintain high standards in patient service and clinical outcomes. We uphold a strong commitment to diversity and inclusion within our workplace. As an equal opportunity employer, we strictly prohibit any form of discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local laws. Our team culture promotes respect, collaboration, and professional growth for all employees. We believe that a diverse and inclusive workforce fosters creativity and better service for our patients.

The role of Front Desk Receptionist is vital as the first point of contact for our patients and visitors. This position requires someone with exceptional customer service skills who can greet visitors warmly and provide assistance in a professional and courteous manner. Besides managing front desk duties such as answering and routing incoming calls, scheduling appointments, and addressing patient inquiries regarding billing and insurance, the receptionist also contributes to maintaining a clean and organized office environment. Additionally, we offer training for our receptionist to assist with instrument sterilization and room turnover when necessary, expanding their role beyond traditional front desk responsibilities. The role operates within current office hours which vary throughout the week, typically from early morning until late afternoon or early evening on certain days, ensuring coverage during peak patient traffic times. Compensation for this position is commensurate with the applicant's skills and experience. This is an excellent opportunity for an individual who is dependable, detail-oriented, and eager to learn new skills within a supportive dental practice setting. The successful candidate will join a team that values professionalism, patient care, and continuous improvement.

Job Requirements

  • High school diploma or GED required
  • Two years of relevant experience preferred
  • Helpful attitude and friendly demeanor
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Excellent telephone skills
  • Strong computer and internet skills

Job Qualifications

  • High school diploma or GED required
  • Some post high school education or training preferred
  • Two years of relevant experience preferred
  • Helpful attitude and friendly demeanor
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Excellent telephone skills
  • Experience with Eaglesoft dental practice management software a plus
  • Strong computer and internet skills

Job Duties

  • Greets all patients and visitors in a warm, sincere, and helpful manner
  • Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits
  • Manages inbound phone inquiries and routes calls accordingly
  • Schedules and confirms patient appointments
  • Will be trained to do instrument sterilization and room turnover
  • Helps with patient billing and insurance
  • Maintains a neat, clean office and reception area and ensures HIPPA Notice of Privacy Practice is properly displayed
  • Attends all staff meetings, trainings, and educational classes as required
  • Ensures all insurance information is correctly updated
  • Performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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