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Dental Front Office Receptionist - Two years of experience required at Midtown Dental

Midtown Dental

Dental Front Office Receptionist - Two years of experience required

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $24.00

Work Schedule

Standard Hours

Benefits

401(k) matching

Health Insurance

Paid Time Off

Job Description

Our dental practice is a well-established and trusted healthcare provider with a history spanning over 55 years. Located in a comfortable and caring environment, we are a medium-sized group practice, comprising three general dentists, four hygienists, six dental assistants, and five dedicated administrative staff members. Our team is close-knit and committed to creating a workspace where everyone can thrive, grow, and collaborate harmoniously. We take pride in our commitment to delivering compassionate dental care while maintaining a friendly, professional atmosphere for both patients and staff. Our practice is focused on fostering a culture where employees feel valued and supported, contributing to overall patient satisfaction and effective operational flow.

We are currently seeking a skilled front office receptionist to join our busy dental practice. This full-time role is perfect for an individual with prior dental front office experience, especially someone who is proficient in coordinating dental insurance benefits for patients. As a front office receptionist, you will be vital to the smooth operation of our practice, responsible for managing the front desk alongside a team of four others, including our Chief Operations Officer and Chief Finance Officer. Your day-to-day duties will range from greeting patients with warmth and professionalism to managing appointments through our practice management software, Dentrix Ascend.

In this role, you will handle incoming phone calls, schedule appointments, check patients in and out, and assist with building treatment plans by liaising with clinical staff. Experience with dental insurance verification and documentation review is essential, as you will explain treatment plans and insurance coverage to patients clearly and accurately. You will also be involved in dental coding processes to ensure accurate billing and compliance with HIPAA regulations. Handling patient records within our Electronic Health Records (EHR) system will require maintaining confidentiality and meticulous organization.

We seek a friendly, kind, and good-spirited individual with a strong work ethic who can adapt quickly and start contributing almost immediately, aside from familiarization with our software. The role offers a competitive hourly wage between $22.00 and $24.00, based on experience level. Our office operates Monday through Friday, with early closure on Fridays at 12:30 pm to allow staff an extended weekend. Join us and become part of a supportive team dedicated to outstanding patient service and a thriving practice environment.

Job Requirements

Having prior experience working in a dental clinic is essential for this role
Excellent customer service skills with the ability to handle phone communication professionally and courteously
Bilingual abilities are a plus to effectively serve diverse patient populations
Familiarity with insurance processes, dental terminology and health information management practices
Demonstrated clerical experience including filing, data entry, and office management tasks
Ability to maintain clinical confidentiality policies at all times while managing sensitive patient information
Strong organizational skills with attention to detail in dental records management and appointment scheduling
High school diploma or equivalent
Additional certification in medical administration or front desk operations is advantageous

Job Qualifications

High school diploma or equivalent
Additional certification in medical administration or front desk operations is advantageous
Prior experience working in a dental clinic
Familiarity with insurance processes, dental terminology, and health information management practices
Excellent customer service skills
Ability to maintain clinical confidentiality
Strong organizational skills with attention to detail in dental records management and appointment scheduling

Job Duties

Greet patients warmly upon arrival, ensuring a friendly and professional first impression
Schedule appointments efficiently using dental practice management software, including EMR (Electronic Medical Records) system
Verify patient insurance coverage and explain treatment plans, including dental insurance knowledge and documentation review
Collect payments and perform dental collection activities in compliance with HIPAA regulations
Manage patient records accurately within EHR (Electronic Health Records) system maintaining strict confidentiality
Answer multi-line phone systems with excellent phone etiquette, directing calls appropriately and managing appointment reminders
Support clinical staff by preparing patient route slips, updating medical records, and data entry tasks
Dental coding processes to ensure accurate billing and compliance
Maintain a clean and organized front desk area while adhering to clinical confidentiality policies