Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
Henrietta Johnson Medical Center (HJMC) is a well-established federally funded Community Health Center that has been dedicated to serving the community for over 50 years. As part of a national network of community health centers, HJMC is committed to providing quality, culturally sensitive, and cost-effective comprehensive healthcare services. They focus on increasing access to healthcare for underserved, uninsured, and underinsured individuals within the community. The center's mission highlights a strong commitment to patient-centered care and addressing the needs of vulnerable populations, ensuring that all individuals have access to essential health services regardless of their socioeconomic status.
Joining Henrietta Johnson Medical Center as a Dental Front Desk Staff member means becoming an integral part of a team that supports the delivery of vital dental care services under the direct supervision of a licensed dentist. This role is crucial in managing the front office tasks that facilitate seamless patient experiences from appointment scheduling to follow-up communications. The dental front desk person is responsible for handling patient registrations, insurance verification, appointment reminders, lab case coordination, internal and external referrals, and managing a high volume of phone calls on behalf of the dental practice. They must enforce HJMC policies to ensure operational efficiency and compliance with healthcare regulations.
This position requires exceptional communication skills to act as a liaison between patients and healthcare providers, particularly in guiding patients through appointment preparations and ensuring a positive impression of the organization. The dental front desk staff member also plays a key role in patient service by making reminder calls, rescheduling appointments when necessary, and assisting with mailings and other administrative projects as workflow permits. They must remain courteous and professional at all times, especially in handling sensitive situations with patients, including those who may be upset.
Maintaining confidentiality and securing patient information is a paramount responsibility of the role, aligning with HIPAA regulations to protect patient privacy. The dental front desk staff is also involved in inventory management and ordering supplies for the dental department, supporting the smooth operation of clinical activities. To meet quality improvement goals, the employee participates in relevant activities and stays up to date with basic life support certifications.
Overall, this role offers an opportunity to work in a supportive healthcare environment that values professionalism, patient satisfaction, and continuous improvement. The successful candidate will contribute to enhancing provider satisfaction and ensuring patients consistently receive excellent customer service. Being part of Henrietta Johnson Medical Center means embracing a culture focused on compassionate care and community health, making a significant difference in the lives of many individuals in need.
Joining Henrietta Johnson Medical Center as a Dental Front Desk Staff member means becoming an integral part of a team that supports the delivery of vital dental care services under the direct supervision of a licensed dentist. This role is crucial in managing the front office tasks that facilitate seamless patient experiences from appointment scheduling to follow-up communications. The dental front desk person is responsible for handling patient registrations, insurance verification, appointment reminders, lab case coordination, internal and external referrals, and managing a high volume of phone calls on behalf of the dental practice. They must enforce HJMC policies to ensure operational efficiency and compliance with healthcare regulations.
This position requires exceptional communication skills to act as a liaison between patients and healthcare providers, particularly in guiding patients through appointment preparations and ensuring a positive impression of the organization. The dental front desk staff member also plays a key role in patient service by making reminder calls, rescheduling appointments when necessary, and assisting with mailings and other administrative projects as workflow permits. They must remain courteous and professional at all times, especially in handling sensitive situations with patients, including those who may be upset.
Maintaining confidentiality and securing patient information is a paramount responsibility of the role, aligning with HIPAA regulations to protect patient privacy. The dental front desk staff is also involved in inventory management and ordering supplies for the dental department, supporting the smooth operation of clinical activities. To meet quality improvement goals, the employee participates in relevant activities and stays up to date with basic life support certifications.
Overall, this role offers an opportunity to work in a supportive healthcare environment that values professionalism, patient satisfaction, and continuous improvement. The successful candidate will contribute to enhancing provider satisfaction and ensuring patients consistently receive excellent customer service. Being part of Henrietta Johnson Medical Center means embracing a culture focused on compassionate care and community health, making a significant difference in the lives of many individuals in need.
Job Requirements
- High school diploma or equivalent
- Previous experience in dental or medical front desk role preferred
- Ability to communicate effectively with patients and staff
- Proficiency in using scheduling and patient records software
- Knowledge of HIPAA and maintaining confidentiality
- Ability to multitask in a fast-paced environment
- Current basic life support certification or willingness to obtain
- Strong organizational skills
- Professional demeanor and customer service orientation
Job Qualifications
- High school diploma or equivalent
- Previous experience in medical or dental front desk or administrative role preferred
- Knowledge of scheduling software and patient management systems
- Strong communication and interpersonal skills
- Ability to multitask and handle a high volume of phone calls
- Understanding of HIPAA regulations and patient confidentiality
- Basic knowledge of dental office operations
- Current certification in basic life support (BLS) preferred
- Ability to work professionally under supervision and as part of a team
Job Duties
- Schedule appointments for patients
- Inform callers of required items for appointments including insurance cards and verification of income if applicable
- Remind callers to arrive early for paperwork completion
- Remind callers about cancellation and no-show policies
- Answer patient questions and provide information to ensure a positive service experience
- Act as a liaison between patients and Health Center, redirecting calls as necessary
- Use sound judgment in handling calls, escalating when appropriate
- Make reminder calls and reschedule appointments
- Assist with mailings and administrative projects as call volume permits
- Maintain current basic life support certification
- Participate in quality improvement initiatives
- Maintain courtesy and professionalism with patients and coworkers
- Ensure patient information is kept HIPAA secure
- Assist in inventory management and ordering of dental supplies
- Perform additional duties as assigned by the dentist
Job Criteria
Experience
No experience required
Job Location
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