Dental Claims Concierge

MetLife is a globally recognized financial services company, renowned for its extensive insurance and employee benefits portfolio. Headquartered with operations across more than 40 countries, MetLife serves millions of customers, offering products that include life insurance, disability, dental, vision, voluntary benefits, and asset management. As one of the premier group insurance carriers in the United States, MetLife's commitment to innovation, customer-centric solutions, and employee well-being positions it as a leader in the insurance industry. The company prides itself on fostering a culture driven by core values such as Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead, which together cultivate a collaborative and forward-thinking workplace environment. Employment at MetLife offers dynamic opportunities for growth, meaningful work contributions, and a range of benefits designed to support the holistic well-being of its employees.

This job opportunity is for the position of Dental Claims Concierge based in Irvine, California, or alternatively in Aurora, Illinois, with a hybrid work arrangement accommodating partial remote work. The role is full-time with a salary range between $74,500 and $90,000, including eligibility for annual short-term incentives and stock-based long-term incentives, subject to plan terms. The Dental Claims Concierge plays an essential role within MetLife’s Group Benefits team by providing personalized, high-touch service to select dental customers and members. Focused on navigating complex dental claims, resolving benefit inquiries, and addressing service issues, the Concierge acts as a trusted advocate for clients. This function is critical in enhancing client relationships, ensuring satisfaction and retention, and collaborating closely with sales, account management, operations, and other internal departments to deliver superior service outcomes.

The role demands comprehensive knowledge of dental plans, claims processing, and customer service solutions, enabling the incumbent to confidently guide customers through intricate challenges while promoting the value of MetLife’s dental products. This position aligns with MetLife's New Frontier strategy, which emphasizes stronger growth, attractive returns, and operational resilience. Working as a Dental Claims Concierge offers professionals the chance to make a significant impact on customer experience, contribute to the company's mission of building a more confident future, and engage in a supportive environment that values continuous learning and adaptability. MetLife’s commitment to diversity, equity, and inclusion ensures this role is open to candidates from all backgrounds, and accommodations are available to support employees throughout their employment journey.