Dental Call Center Representative (Patient Concierge) - White Greer and Maggard Orthodontics

White Greer and Maggard Orthodontics is a well-established orthodontic practice dedicated to providing exceptional care and creating confident, healthy smiles for patients of all ages. Known for its patient-centered approach and commitment to excellence, the practice has built a strong reputation in the community by combining advanced orthodontic technology with personalized treatment plans. The team at White Greer and Maggard Orthodontics strives to ensure every patient feels welcomed, supported, and informed throughout their orthodontic journey, making the experience as comfortable and positive as possible. With a culture that values teamwork, professional growth, and delivering outstanding service, the practice fosters a work environment where employees can thrive and grow their careers. The company embraces inclusivity and equal opportunity employment, welcoming diverse talent to join their team and contribute to their mission of enhancing smiles and lives.

We are excited to offer a full-time Patient Concierge position at White Greer and Maggard Concierge Center. This role is integral to the patient experience, serving as the friendly and knowledgeable first point of contact for patients seeking orthodontic care. As a Patient Concierge, you will handle inbound calls in a high-volume setting, manage scheduling for new and existing patients, and collaborate with orthodontic teams across multiple office locations. Your excellent communication skills and warm, professional phone presence will create lasting positive impressions, ensuring patients feel valued and supported from their very first interaction. This role is more than just answering phones; it’s about actively guiding patients through their care path, addressing inquiries, and resolving concerns with empathy and efficiency.

The ideal candidate is someone who thrives in a fast-paced, team-driven environment, with a detail-oriented mindset and a passion for delivering exceptional customer service. You will play a crucial role in maintaining accurate patient records, coordinating appointments, and facilitating smooth communication between patients and care providers. A strong ability to listen carefully and problem-solve will help you address patient needs effectively while upholding the high standards of White Greer and Maggard Orthodontics.

The position offers a competitive hourly wage with comprehensive benefits including medical, dental, and vision coverage, paid holidays, generous paid time off after the probationary period, and a 401K plan with company match. Employees enjoy a supportive culture that promotes from within and provides opportunities for rapid career development within a start-up-like atmosphere. The work schedule is 7:30 am to 5:30 pm, four days a week, with rotating days off, allowing for a balanced work-life integration. On-site parking, a one-hour lunch break, and proximity to local dining options add to the convenience and appeal of this role.

Join White Greer and Maggard Orthodontics and become part of a fun, experienced team focused on patient satisfaction and teamwork. This is your chance to build a rewarding career in a respected orthodontic practice while making a meaningful difference in the lives of patients. We welcome all qualified applicants and are proud to be an equal opportunity employer committed to diversity and inclusion.