Denny's logo

Dennys Host(ess): Store 9501

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $17.75
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
team environment

Job Description

Denny's is a widely recognized and beloved restaurant chain known for its welcoming atmosphere, extensive menu, and exceptional guest service. Established as a casual dining environment, Denny's has built a reputation for providing a friendly, comfortable experience for guests of all ages. With its focus on high-quality food, attentive service, and a clean, inviting space, Denny's continues to be a go-to destination for breakfast, lunch, dinner, and late-night dining across numerous locations. The company employs a team-oriented approach to hospitality, dedicating itself to meeting guest expectations while fostering a respectful and inclusive workplace for employees.

The role of Host/Hostess at Denny's is a critical part of this guest-centric mission. Reporting directly to both the General Manager and Restaurant Manager, the Host/Hostess is often the first point of contact for guests upon arrival. This position entails greeting and seating guests efficiently and courteously, managing the waitlist and reservations, processing payments, and assisting service staff to ensure a seamless dining experience. A successful Host/Hostess contributes significantly to total guest satisfaction by demonstrating hospitality, attentiveness, and a strong commitment to the restaurant’s standards. This role is designed for individuals who enjoy interacting with diverse groups of people, excel in fast-paced environments, and are dedicated to maintaining high service standards.

In this position, the Host/Hostess is expected to uphold Denny's brand standards, maintain a clean and organized foyer, and assist with various side-work duties that include cleaning and restocking supplies. Additionally, this role requires proficiency in safe cash handling, knowledge of menu items and promotions, and the ability to respond promptly and courteously to any guest concerns. Physical demands include standing and walking for the entire shift, lifting supplies, and maintaining mobility to perform various duties effectively. The Host/Hostess must also show excellent communication skills, a dependable work ethic, and the ability to work flexible hours including nights, weekends, and holidays.

Overall, this role plays a pivotal part in creating a welcoming environment where guest satisfaction is the priority. It offers a chance to be part of a dynamic team that values diversity, respect, and delivering outstanding service in the restaurant industry. This opportunity is ideal for candidates who are enthusiastic about hospitality, eager to grow within the foodservice sector, and ready to contribute to the success of a well-established and respected restaurant brand.

Job Requirements

  • Ability to raise a tray weighing up to 25 lbs
  • able to bend, stoop, reach, wipe, lift, and grasp
  • sufficient mobility to move and operate in work area
  • able to stand and walk during entire shift
  • able to hear well in a loud environment
  • basic math skills (add, subtract, multiply and divide)
  • meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • able to observe and differentiate between monetary denominations
  • able to operate point of sale system
  • able to work around potentially hazardous chemicals

Job Qualifications

  • Ability to communicate effectively in English, both orally and in writing
  • ability to work in a team environment
  • meets uniform and grooming standards and maintains them throughout the shift
  • able to work flexible schedule, including holidays, nights and weekends
  • excellent guest service skills
  • dependable and able to learn basic tasks and follow instructions
  • values diversity and shows respect for others

Job Duties

  • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  • demonstrates a sense of urgency and meets service cycle timing standards
  • seats guests at clean, dry tables utilizing proper seating rotation
  • determines and provides for any special needs of guests
  • maintains guest waiting list and adheres to proper seating order procedures
  • describes promotions and suggestively sells while seating guests
  • takes initial beverage order
  • attends to any other guest needs during the entire dining experience as warranted
  • demonstrates safe cash handling procedures and accurately completes cash, credit card, and discount transactions
  • uses proper telephone etiquette
  • enters and delivers To Go orders correctly
  • addresses complaints promptly in a courteous manner and notifies the supervisor of any issues
  • assists service personnel in providing beverage orders and refills and clearing and setting tables
  • willingly assists other team members without being asked
  • maintains proper supply of clean menus
  • lifts and carries supplies and equipment up to 30 lbs
  • demonstrates knowledge of station and floor breakdowns
  • possesses strong product and menu knowledge
  • maintains foyer area of restaurant to be clean, organized and inviting to guests
  • completes all required side-work, including deep cleaning assignments
  • adheres to Denny's Brand Standards and internal policies and procedures
  • provides courteous service and is cordial to all team members and guests

Job Criteria

Experience

Entry Level (1-2 years)


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