Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
team environment
Job Description
Denny's is a well-recognized and respected restaurant chain that has been serving guests across a wide range of locations for decades. Known for their accessible and friendly dining experience, Denny's offers a diverse menu that appeals to all ages and preferences. The company prides itself on providing excellent customer service, comfortable and inviting environments, and quality food. Employees at Denny's are encouraged to uphold the brand standards which emphasize respect, teamwork, and guest satisfaction, making it a great place for individuals seeking employment in the food and beverage industry to develop their careers.
The role of a Host/Hostess at Denny's is vital to the overall dining experience. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess serves as the first point of contact for guests entering the restaurant. This position is primarily responsible for greeting and seating guests in a friendly and courteous manner, managing guest waiting lists, and maintaining an organized and welcoming foyer area. The Host/Hostess also supports other service personnel by assisting with beverage orders, clearing and setting tables, and ensuring that all guest needs are met promptly throughout their visit. This role demands a strong commitment to customer service, the ability to handle transactional duties such as processing payments accurately, and the capacity to address any guest concerns or complaints in a quick and respectful manner.
Beyond these fundamental duties, the Host/Hostess at Denny's must demonstrate knowledge of menu items and specials to engage guests effectively during seating and offer initial beverage orders. Attention to detail is essential for maintaining seating rotation and adhering to service cycle standards. Physical demands include the ability to stand and walk for extended periods, lift items up to 30 pounds, and perform side-work tasks such as deep cleaning assignments to uphold the restaurant's cleanliness and organization. Overall, this role is suited for individuals who enjoy working in a team environment, have excellent communication skills, and are capable of multitasking in a fast-paced setting while maintaining a positive and professional attitude.
The role of a Host/Hostess at Denny's is vital to the overall dining experience. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess serves as the first point of contact for guests entering the restaurant. This position is primarily responsible for greeting and seating guests in a friendly and courteous manner, managing guest waiting lists, and maintaining an organized and welcoming foyer area. The Host/Hostess also supports other service personnel by assisting with beverage orders, clearing and setting tables, and ensuring that all guest needs are met promptly throughout their visit. This role demands a strong commitment to customer service, the ability to handle transactional duties such as processing payments accurately, and the capacity to address any guest concerns or complaints in a quick and respectful manner.
Beyond these fundamental duties, the Host/Hostess at Denny's must demonstrate knowledge of menu items and specials to engage guests effectively during seating and offer initial beverage orders. Attention to detail is essential for maintaining seating rotation and adhering to service cycle standards. Physical demands include the ability to stand and walk for extended periods, lift items up to 30 pounds, and perform side-work tasks such as deep cleaning assignments to uphold the restaurant's cleanliness and organization. Overall, this role is suited for individuals who enjoy working in a team environment, have excellent communication skills, and are capable of multitasking in a fast-paced setting while maintaining a positive and professional attitude.
Job Requirements
- Must have ability to raise a tray weighing up to 25 lbs
- Must be able to bend, stoop, reach, wipe, lift, and grasp
- Must have sufficient mobility to move and operate in work area
- Must be able to stand and walk during entire shift
- Must be able hear well in a loud environment to respond to employee and guest needs
- Must possess basic math skills (add, subtract, multiply and divide)
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- Must be able to observe and differentiate between monetary denominations
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
Job Qualifications
- Ability to communicate effectively in English, both orally and in writing
- Ability to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them throughout the shift
- Ability to pass all required tests and training requirements for the position
- Excellent guest service skills
- Dependable and able to learn basic tasks and follow instructions
- Values diversity and shows respect for others
Job Duties
- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
- Demonstrate a sense of urgency and meet service cycle timing standards
- Seat guests at clean, dry tables utilizing proper seating rotation
- Determine and provide for any special needs of guests
- Maintain guest waiting list and adhere to proper seating order procedures
- Describe promotions and suggestively sell while seating guests
- Take initial beverage order
- Attend to any other guest needs during the entire dining experience as warranted
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
- Use proper telephone etiquette
- Enter and deliver To Go orders correctly
- Address complaints promptly in a courteous manner and notify the supervisor of any issues
- Assist service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assist other team members without being asked
- Maintain proper supply of clean menus
- Lift and carry supplies and equipment up to 30 lbs
- Demonstrate knowledge of station and floor breakdowns
- Possess strong product and menu knowledge
- Maintain foyer area of restaurant to be clean, organized and inviting to guests
- Complete all required side-work, including deep cleaning assignments
- Adhere to Denny's Brand Standards and internal policies and procedures
- Provide courteous service and be cordial to all team members and guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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