Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible schedule
employee discount
team environment
uniform provided
Training and Development
Job Description
Denny's is a renowned American restaurant chain known for its welcoming atmosphere and diverse menu that serves customers any time of the day. Founded over six decades ago, Denny's has expanded extensively across the country, establishing itself as a staple in the dining industry with a reputation for friendly service, quality food, and a community-oriented approach. This family-friendly restaurant is widely recognized for its 24/7 availability and commitment to providing a pleasant dining experience to guests from all walks of life.
As a Host/Hostess at Denny's, the primary responsibility is to warmly greet and seat guests in a courteous and professional manner. Reporting to the General Manager and the Restaurant Manager, the Host/Hostess acts as the first point of contact for customers and plays a pivotal role in setting the tone for the customer’s entire visit. This role involves managing guest seating with efficiency and attention to detail, ensuring that each guest is placed at a clean and well-prepared table while observing proper seating rotation. Additionally, the Host/Hostess must handle guest concerns promptly and effectively and assist other service personnel to enhance the overall guest experience.
The position demands a blend of interpersonal skills, multitasking ability, and an understanding of restaurant operations. Responsibilities extend beyond greeting and seating — hosts and hostesses also manage waiting lists, take initial beverage orders, and promote menu items to guests. The role requires safe cash handling procedures during transactions involving cash, credit cards, and discounts. Moreover, maintaining the cleanliness and organization of the foyer and dining areas is an essential aspect of the job. The Host/Hostess must demonstrate knowledge of menu offerings and participate actively in side work such as deep cleaning assignments to support the restaurant’s high standards.
Essential physical requirements include the ability to lift and carry up to 30 pounds, stand and walk for the duration of the shift, and tolerate working in a fast-paced and sometimes noisy restaurant environment. Attention to detail and adherence to safety and hygiene standards, including health regulations related to food handling, are paramount. Proficiency in operating the point of sale system and telephone etiquette are also critical to successful performance in this role.
Denny's values diversity and encourages a respectful, team-oriented atmosphere. This role offers opportunities for flexible scheduling, including shifts on holidays, nights, and weekends, making it ideal for individuals seeking dynamic work hours. The position is designed for those who excel in customer service, are dependable, can follow instructions, and are committed to maintaining Denny’s brand standards throughout their shift. The Host/Hostess at Denny's contributes to creating memorable dining experiences that keep guests returning time and again through professional, friendly, and efficient service.
As a Host/Hostess at Denny's, the primary responsibility is to warmly greet and seat guests in a courteous and professional manner. Reporting to the General Manager and the Restaurant Manager, the Host/Hostess acts as the first point of contact for customers and plays a pivotal role in setting the tone for the customer’s entire visit. This role involves managing guest seating with efficiency and attention to detail, ensuring that each guest is placed at a clean and well-prepared table while observing proper seating rotation. Additionally, the Host/Hostess must handle guest concerns promptly and effectively and assist other service personnel to enhance the overall guest experience.
The position demands a blend of interpersonal skills, multitasking ability, and an understanding of restaurant operations. Responsibilities extend beyond greeting and seating — hosts and hostesses also manage waiting lists, take initial beverage orders, and promote menu items to guests. The role requires safe cash handling procedures during transactions involving cash, credit cards, and discounts. Moreover, maintaining the cleanliness and organization of the foyer and dining areas is an essential aspect of the job. The Host/Hostess must demonstrate knowledge of menu offerings and participate actively in side work such as deep cleaning assignments to support the restaurant’s high standards.
Essential physical requirements include the ability to lift and carry up to 30 pounds, stand and walk for the duration of the shift, and tolerate working in a fast-paced and sometimes noisy restaurant environment. Attention to detail and adherence to safety and hygiene standards, including health regulations related to food handling, are paramount. Proficiency in operating the point of sale system and telephone etiquette are also critical to successful performance in this role.
Denny's values diversity and encourages a respectful, team-oriented atmosphere. This role offers opportunities for flexible scheduling, including shifts on holidays, nights, and weekends, making it ideal for individuals seeking dynamic work hours. The position is designed for those who excel in customer service, are dependable, can follow instructions, and are committed to maintaining Denny’s brand standards throughout their shift. The Host/Hostess at Denny's contributes to creating memorable dining experiences that keep guests returning time and again through professional, friendly, and efficient service.
Job Requirements
- Ability to raise a tray weighing up to 25 lbs
- ability to bend, stoop, reach, wipe, lift and grasp
- sufficient mobility to move and operate in work area
- ability to stand and walk during entire shift
- ability to hear well in a loud environment to respond to employee and guest needs
- possess basic math skills including add, subtract, multiply and divide
- meet any state, county or municipal health regulations pertaining to food handling
- ability to observe and differentiate between monetary denominations
- ability to operate point of sale system
- ability to work around potentially hazardous chemicals
Job Qualifications
- Must have ability to communicate effectively in English both orally and in writing
- must be able to pass all required tests and training requirements for the position
- must be able to work in a team environment
- meet Denny's uniform and grooming standards and maintain them throughout the shift
- must be able to work flexible schedule including holidays, nights and weekends
- must have excellent guest service skills
- must be dependable and able to learn basic tasks and follow instructions
- must place a value on diversity and show respect for others
Job Duties
- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
- demonstrate sense of urgency and meet service cycle timing standards
- seat guests at clean, dry tables utilizing proper seating rotation
- determine and provide for any special needs of guests
- maintain guest waiting list and adhere to proper seating order procedures
- describe promotions and suggestively sell while seating guests
- take initial beverage orders
- attend to any other guest needs during the entire dining experience as warranted
- demonstrate safe cash handling procedures and accurately complete cash, credit card, and discount transactions
- use proper telephone etiquette
- enter and deliver "To Go" orders correctly
- address complaints promptly and courteously and notify supervisor of issues
- assist service personnel in providing beverage orders, refills, and clearing and setting tables
- willingly assist other team members
- maintain proper supply of clean menus
- lift and carry supplies and equipment up to 30 lbs
- demonstrate knowledge of station and floor breakdowns
- possess strong product and menu knowledge
- maintain foyer area of restaurant to be clean, organized and inviting
- complete all required side-work including deep cleaning assignments
- adhere to Denny's brand standards and internal policies and procedures
- provide courteous service and be cordial to all team members and guests
Job Criteria
Experience
No experience required
Job Location
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