
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and development programs
Team-oriented work environment
Job Description
Denny's is a well-established, iconic American diner-style restaurant chain known for its welcoming atmosphere, diverse menu options, and round-the-clock service. With a rich history dating back several decades, Denny's has grown into a trusted brand loved by millions of guests nationwide. It prides itself on delivering exceptional dining experiences through friendly service, quality meals, and a commitment to customer satisfaction. As a prominent player in the casual dining sector, Denny's operates numerous locations and maintains rigorous standards to ensure a clean, comfortable, and enjoyable environment for its patrons.
The Host / Hostess role at Denny's is a key position within the restaurant team, directly impacting the guest experience from the moment they arrive. Reporting to the General Manager and Restaurant Manager, the Host or Hostess warmly greets and seats guests while efficiently managing the flow of dining room traffic. This position requires a friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The Host / Hostess will play an integral role in ensuring guests feel valued and attended to during their visit, taking beverage orders, maintaining guest waiting lists, and resolving guest concerns promptly and courteously. Beyond welcoming guests, this role involves supporting other service staff with tasks such as clearing tables, assisting with beverage refills, and managing to-go orders to uphold smooth service standards.
In addition to guest interaction, the role demands adherence to company policies, especially in areas such as cash handling, seating rotation, and hygiene standards aligned with health regulations. Denny's is committed to upholding its brand integrity, which encompasses maintaining clean and organized dining and foyer areas, following stipulated uniform and grooming standards, and complying with safety procedures, including handling potentially hazardous chemicals. Physical requirements of the position include standing and walking throughout the shift, lifting up to 30 pounds, and the ability to operate point of sale systems accurately.
The Host / Hostess position is suitable for individuals who thrive in dynamic team settings and are passionate about delivering memorable guest service. The role offers the opportunity to be a vital part of a respected dining brand renowned for quality, friendliness, and consistency. Employees in this position can expect to develop strong customer service skills, deepen their knowledge of menu items, and contribute to a positive dining atmosphere that encourages repeat patronage.
If you enjoy engaging with customers, working collaboratively with a team, and fostering a welcoming environment, this position at Denny's offers a promising career path with flexible scheduling options that include evenings, weekends, and holidays. Joining Denny's means becoming part of a company dedicated to quality, hospitality, and continuous improvement in the restaurant industry.
The Host / Hostess role at Denny's is a key position within the restaurant team, directly impacting the guest experience from the moment they arrive. Reporting to the General Manager and Restaurant Manager, the Host or Hostess warmly greets and seats guests while efficiently managing the flow of dining room traffic. This position requires a friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The Host / Hostess will play an integral role in ensuring guests feel valued and attended to during their visit, taking beverage orders, maintaining guest waiting lists, and resolving guest concerns promptly and courteously. Beyond welcoming guests, this role involves supporting other service staff with tasks such as clearing tables, assisting with beverage refills, and managing to-go orders to uphold smooth service standards.
In addition to guest interaction, the role demands adherence to company policies, especially in areas such as cash handling, seating rotation, and hygiene standards aligned with health regulations. Denny's is committed to upholding its brand integrity, which encompasses maintaining clean and organized dining and foyer areas, following stipulated uniform and grooming standards, and complying with safety procedures, including handling potentially hazardous chemicals. Physical requirements of the position include standing and walking throughout the shift, lifting up to 30 pounds, and the ability to operate point of sale systems accurately.
The Host / Hostess position is suitable for individuals who thrive in dynamic team settings and are passionate about delivering memorable guest service. The role offers the opportunity to be a vital part of a respected dining brand renowned for quality, friendliness, and consistency. Employees in this position can expect to develop strong customer service skills, deepen their knowledge of menu items, and contribute to a positive dining atmosphere that encourages repeat patronage.
If you enjoy engaging with customers, working collaboratively with a team, and fostering a welcoming environment, this position at Denny's offers a promising career path with flexible scheduling options that include evenings, weekends, and holidays. Joining Denny's means becoming part of a company dedicated to quality, hospitality, and continuous improvement in the restaurant industry.
Job Requirements
- Ability to raise a tray weighing up to 25 lbs
- Must be able to bend, stoop, reach, wipe, lift, and grasp
- Sufficient mobility to move and operate in work area
- Ability to stand and walk during entire shift
- Must hear well in a loud environment
- Possess basic math skills including add, subtract, multiply and divide
- Comply with state, county or municipal health regulations
- Ability to observe and differentiate between monetary denominations
- Ability to operate point of sale system
- Ability to work around potentially hazardous chemicals
- Must be able to work flexible schedule including holidays, nights and weekends
Job Qualifications
- Ability to communicate effectively in English, both orally and in writing
- Excellent guest service skills
- Must be able to work in a team environment
- Ability to learn basic tasks and follow instructions
- Respect for diversity and others
- Understanding of Denny’s uniform and grooming standards
- Experience in customer-facing roles preferred but not required
Job Duties
- Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
- Demonstrates a sense of urgency and meets service cycle timing standards
- Seats guests at clean, dry tables utilizing proper seating rotation
- Determines and provides for any special needs of guests
- Maintains guest waiting list and adheres to proper seating order procedures
- Describes promotions and suggestively sells while seating guests
- Takes initial beverage order
- Attends to any other guest needs during the entire dining experience as warranted
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Uses proper telephone etiquette
- Enters and delivers To Go orders correctly
- Addresses complaints promptly in a courteous manner and notifies the supervisor of any issues
- Assists service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assists other team members without being asked
- Maintains proper supply of clean menus
- Lifts and carries supplies and equipment up to 30 lbs
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Maintains foyer area of restaurant to be clean, organized and inviting to guests
- Completes all required side-work, including deep cleaning assignments
- Adheres to Denny’s Brand Standards and internal policies and procedures
- Provides courteous service and is cordial to all team members and guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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