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Dennys Host(ess)

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
team environment
training programs

Job Description

Denny's is a renowned family-style restaurant chain known for its welcoming atmosphere, delicious menu offerings, and commitment to exceptional guest service. With a nationwide presence, Denny's delivers consistent dining experiences catering to diverse customer needs around the clock. The brand's core values emphasize friendliness, quality, and community engagement, enabling it to maintain a loyal customer base. Denny's fosters a workplace culture that encourages teamwork, employee growth, and dedication to service standards, making it a standout employer in the restaurant industry.

The Host/Hostess role at Denny's is a pivotal position focused on creating memorable first impressions and ensuring seamless dining experiences. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess is responsible for greeting guests promptly with a friendly demeanor, managing guest seating arrangements efficiently according to proper seating rotation, and assisting with payment transactions accurately. This role is customer-centric, requiring attentiveness to guests' needs and special requests while maintaining the restaurant's cleanliness and welcoming environment.

Beyond greeting and seating, the Host/Hostess plays an instrumental part in communication across service personnel, facilitating beverage orders, delivering "To Go" orders properly, and addressing guest concerns in a courteous manner. The position demands a sense of urgency to meet service cycle timing standards and the ability to multitask efficiently in a fast-paced environment. Physical requirements include the ability to lift and carry supplies up to 30 lbs, sustain mobility throughout shifts involving standing and walking, and adhere strictly to all health and safety regulations. Candidates must also demonstrate proficiency in basic math and the use of point of sale systems.

Denny's expects its Host/Hostess to embody the brand's standards through consistent uniform and grooming adherence, respect for workplace diversity, and dependable teamwork. Offering flexible scheduling including nights, weekends, and holidays, this position is ideal for individuals passionate about hospitality, customer interaction, and working within a dynamic restaurant team. Joining Denny's as a Host/Hostess means becoming part of a collaborative, supportive environment dedicated to delivering excellent guest experiences every day.

Job Requirements

  • Ability to raise a tray weighing up to 25 lbs
  • Ability to bend, stoop, reach, wipe, lift, and grasp
  • Sufficient mobility to move and operate in work area
  • Ability to stand and walk during entire shift
  • Ability to hear well in a loud environment
  • Basic math skills (add, subtract, multiply and divide)
  • Meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Ability to observe and differentiate between monetary denominations
  • Ability to operate point of sale system
  • Ability to work around potentially hazardous chemicals

Job Qualifications

  • Ability to communicate effectively in English, both orally and in writing
  • Ability to pass all required tests and training requirements for the position
  • Ability to work in a team environment
  • Must meet Denny's uniform and grooming standards and maintain them throughout the shift
  • Must be able to work flexible schedule, including holidays, nights and weekends
  • Excellent guest service skills
  • Dependable and able to learn basic tasks and follow instructions
  • Place value on diversity and show respect for others

Job Duties

  • Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
  • Demonstrate a sense of urgency and meet service cycle timing standards
  • Seat guests at clean, dry tables utilizing proper seating rotation
  • Determine and provide for any special needs of guests
  • Maintain guest waiting list and adhere to proper seating order procedures
  • Describe promotions and suggestively sell while seating guests
  • Take initial beverage order
  • Attend to any other guest needs during the entire dining experience as warranted
  • Demonstrate safe cash handling procedures and accurately complete cash, credit card, and discount transactions
  • Use proper telephone etiquette
  • Enter and deliver "To Go" orders correctly
  • Address complaints promptly in a courteous manner and notify the supervisor of any issues
  • Assist service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assist other team members without being asked
  • Maintain proper supply of clean menus
  • Lift and carry supplies and equipment up to 30 lbs
  • Demonstrate knowledge of station and floor breakdowns
  • Possess strong product and menu knowledge
  • Maintain foyer area of restaurant to be clean, organized and inviting
  • Complete all required side-work, including deep cleaning assignments
  • Adhere to Denny's Brand Standards and internal policies and procedures
  • Provide courteous service and be cordial to all team members and guests

Job Criteria

Experience

Entry Level (1-2 years)


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