Denny s Host(ess): Store 7375

El Cajon, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible scheduling

Training and development opportunities

Job Description

Denny's is a well-established restaurant chain known for its welcoming atmosphere and all-day dining experience. With a reputation for quality food and exemplary customer service, Denny's operates numerous locations across various regions, providing employment opportunities that emphasize teamwork, guest satisfaction, and operational excellence. The company prides itself on maintaining brand standards while fostering a positive work environment where employees can develop their skills and build lasting careers in the hospitality industry.

The role of Host / Hostess at Denny's is pivotal in creating a welcoming first impression for guests and ensuring a smooth flow of service in the dining area. Reporting directly to the General Manager and Restaurant Manager, the Host / Hostess is responsible for greeting guests immediately upon arrival, seating them in a friendly and courteous manner, and assisting with various service tasks to guarantee total guest satisfaction. This role requires a strong commitment to customer service, effective communication, and the ability to work efficiently in a fast-paced environment.

A Host / Hostess at Denny's manages the guest waiting list, adheres to proper seating rotations, and pays attention to any special needs guests may have. They are expected to describe current promotions, suggestively sell menu items, and take initial beverage orders. This position also involves handling payments accurately using proper cash handling procedures and point of sale systems. Beyond greeting and seating guests, Hosts / Hostesses assist other service personnel by providing beverage refills, clearing and setting tables, and maintaining the cleanliness and organization of the foyer area. They are integral to maintaining smooth restaurant operations and high guest satisfaction levels.

The job requires physical stamina, including the ability to stand and walk throughout the entire shift, lift and carry supplies up to 30 lbs, and perform cleaning tasks as needed. Candidates must demonstrate knowledge of the menu and stations, comply with health and safety standards, and uphold Denny's uniform and grooming standards. Successful Hosts / Hostesses are dependable, able to work flexible schedules including nights, weekends, and holidays, and perform duties with urgency and attention to detail. Overall, this role offers an excellent opportunity for individuals seeking to build a career in hospitality while working in a supportive team environment at a respected restaurant brand.

Job Requirements

Ability to communicate effectively in English, both orally and in writing
Ability to raise a tray weighing up to 25 lbs
Ability to bend, stoop, reach, wipe, lift, and grasp
Sufficient mobility to move and operate in work area
Ability to stand and walk during entire shift
Ability to hear well in a loud environment to respond to employee and guest needs
Basic math skills (add, subtract, multiply and divide)
Compliance with any state, county or municipal regulation pertaining to health risk concerns about food handling
Ability to observe and differentiate between monetary denominations
Ability to operate point of sale system
Ability to work around potentially hazardous chemicals
Dependable and able to learn basic tasks and follow instructions
Ability to work flexible schedule, including holidays, nights and weekends
Meets uniform and grooming standards and maintains them throughout the shift
Excellent guest service skills
Ability to work in a team environment
Must be able to pass all required tests and training for the position
Places value on diversity and shows respect for others

Job Qualifications

High school diploma or equivalent preferred
Previous experience in a customer service or hospitality role preferred
Strong communication skills
Ability to multitask and stay organized in a fast-paced environment
Knowledge of restaurant operations or willingness to learn
Basic proficiency with point of sale systems
Positive attitude and strong work ethic
Ability to handle cash and complete transactions accurately
Team player with excellent interpersonal skills

Job Duties

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing standards
Seats guests at clean, dry tables utilizing proper seating rotation
Determines and provides for any special needs of guests
Maintains guest waiting list and adheres to proper seating order procedures
Describes promotions and suggestively sells while seating guests
Takes initial beverage order
Attends to any other guest needs during the entire dining experience as warranted
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Uses proper telephone etiquette
Enters and delivers To Go orders correctly
Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
Assists service personnel in providing beverage orders and refills and clearing and setting tables
Willingly assists other team members without being asked
Maintains proper supply of clean menus
Lifts and carries supplies and equipment up to 30 lbs
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Maintains foyer area of restaurant to be clean, organized and inviting to guests
Completes all required side-work, including deep cleaning assignments
Adheres to Denny's Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests