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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible scheduling
Training and development opportunities
Job Description
Denny's is a well-established restaurant chain known for its welcoming atmosphere and all-day dining experience. With a reputation for quality food and exemplary customer service, Denny's operates numerous locations across various regions, providing employment opportunities that emphasize teamwork, guest satisfaction, and operational excellence. The company prides itself on maintaining brand standards while fostering a positive work environment where employees can develop their skills and build lasting careers in the hospitality industry.
The role of Host / Hostess at Denny's is pivotal in creating a welcoming first impression for guests and ensuring a smooth flow of service in the dining ar... Show More
The role of Host / Hostess at Denny's is pivotal in creating a welcoming first impression for guests and ensuring a smooth flow of service in the dining ar... Show More
Job Requirements
- Ability to communicate effectively in English, both orally and in writing
- Ability to raise a tray weighing up to 25 lbs
- Ability to bend, stoop, reach, wipe, lift, and grasp
- Sufficient mobility to move and operate in work area
- Ability to stand and walk during entire shift
- Ability to hear well in a loud environment to respond to employee and guest needs
- Basic math skills (add, subtract, multiply and divide)
- Compliance with any state, county or municipal regulation pertaining to health risk concerns about food handling
- Ability to observe and differentiate between monetary denominations
- Ability to operate point of sale system
- Ability to work around potentially hazardous chemicals
- Dependable and able to learn basic tasks and follow instructions
- Ability to work flexible schedule, including holidays, nights and weekends
- Meets uniform and grooming standards and maintains them throughout the shift
- Excellent guest service skills
- Ability to work in a team environment
- Must be able to pass all required tests and training for the position
- Places value on diversity and shows respect for others
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service or hospitality role preferred
- Strong communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Knowledge of restaurant operations or willingness to learn
- Basic proficiency with point of sale systems
- Positive attitude and strong work ethic
- Ability to handle cash and complete transactions accurately
- Team player with excellent interpersonal skills
Job Duties
- Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
- Demonstrates a sense of urgency and meets service cycle timing standards
- Seats guests at clean, dry tables utilizing proper seating rotation
- Determines and provides for any special needs of guests
- Maintains guest waiting list and adheres to proper seating order procedures
- Describes promotions and suggestively sells while seating guests
- Takes initial beverage order
- Attends to any other guest needs during the entire dining experience as warranted
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Uses proper telephone etiquette
- Enters and delivers To Go orders correctly
- Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
- Assists service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assists other team members without being asked
- Maintains proper supply of clean menus
- Lifts and carries supplies and equipment up to 30 lbs
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Maintains foyer area of restaurant to be clean, organized and inviting to guests
- Completes all required side-work, including deep cleaning assignments
- Adheres to Denny's Brand Standards and internal policies and procedures
- Provides courteous service and is cordial to all team members and guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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