Job Overview
Employment Type
Hourly
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible schedule
Career advancement opportunities
training programs
Job Description
Domino's Pizza is a globally recognized pizza delivery and carryout chain known for its commitment to quality, customer satisfaction, and innovation in the fast-food industry. With thousands of stores worldwide, Domino's has built a strong reputation for delivering hot, fresh pizzas and other menu items quickly and efficiently. The company prides itself on leveraging technology to enhance the customer experience and streamline operations, while fostering a dynamic and supportive work environment for its employees. As part of its team, you will be joining a brand that values teamwork, hard work, and excellence, offering opportunities for growth within a well-established company in the food service sector.
The role of the Customer Service Representative (CSR) at Domino's is essential in ensuring the smooth operation of store activities and providing top-notch service to customers. This position involves a variety of tasks including handling equipment operation, managing inventory, preparing food products, and using proprietary technology to process orders accurately whether over the phone or in person. The CSR is responsible for maintaining cleanliness and adhering to health and safety standards within the facility, as well as engaging in continuous on-the-job training for new products and procedures. Communication skills are crucial for collaborating effectively with team members and addressing customer needs promptly and courteously.
Employees in this role must be prepared to work under varying environmental conditions, including extreme temperatures and exposure to food-related fumes and dust. Physical demands include standing for most of the shift, lifting and carrying heavy items such as ingredient cases and trays of pizza dough, and performing repetitive tasks with precision and speed. The ability to make accurate monetary changes quickly and proficiently use computer systems for entering orders is also required. Flexibility in roles such as delivery driving, stock stocking, and customer interaction ensures a dynamic workday where no two shifts are exactly alike.
This position not only demands physical dexterity and stamina but also a willingness to engage with modern restaurant technology, including digital order processing systems and the Domino's Driver app. The company emphasizes teamwork, efficiency, and quality control, expecting employees to meet strict operational standards while maintaining a friendly and professional demeanor. This role offers a fantastic opportunity for individuals passionate about providing excellent customer service, thriving in a fast-paced environment, and contributing to the success of a renowned global brand. Domino's commitment to confidentiality and adherence to equal employment opportunity guidelines promotes a fair and respectful workplace for all employees.
The role of the Customer Service Representative (CSR) at Domino's is essential in ensuring the smooth operation of store activities and providing top-notch service to customers. This position involves a variety of tasks including handling equipment operation, managing inventory, preparing food products, and using proprietary technology to process orders accurately whether over the phone or in person. The CSR is responsible for maintaining cleanliness and adhering to health and safety standards within the facility, as well as engaging in continuous on-the-job training for new products and procedures. Communication skills are crucial for collaborating effectively with team members and addressing customer needs promptly and courteously.
Employees in this role must be prepared to work under varying environmental conditions, including extreme temperatures and exposure to food-related fumes and dust. Physical demands include standing for most of the shift, lifting and carrying heavy items such as ingredient cases and trays of pizza dough, and performing repetitive tasks with precision and speed. The ability to make accurate monetary changes quickly and proficiently use computer systems for entering orders is also required. Flexibility in roles such as delivery driving, stock stocking, and customer interaction ensures a dynamic workday where no two shifts are exactly alike.
This position not only demands physical dexterity and stamina but also a willingness to engage with modern restaurant technology, including digital order processing systems and the Domino's Driver app. The company emphasizes teamwork, efficiency, and quality control, expecting employees to meet strict operational standards while maintaining a friendly and professional demeanor. This role offers a fantastic opportunity for individuals passionate about providing excellent customer service, thriving in a fast-paced environment, and contributing to the success of a renowned global brand. Domino's commitment to confidentiality and adherence to equal employment opportunity guidelines promotes a fair and respectful workplace for all employees.
Job Requirements
- Ability to add, subtract, multiply, and divide accurately and quickly
- must be able to make correct monetary change
- verbal, writing, and telephone skills to take and process orders
- motor coordination between eyes and hands/fingers to make precise movements rapidly
- ability to enter orders using a computer keyboard or touch screen
- willingness to work standing most of the time
- able to lift cases weighing up to 50 pounds and stack shelves up to 72 inches high
- able to carry heavy items such as cans, trays of pizza dough, and pizza sauce
- capable of occasional climbing, stooping, bending, crouching, squatting, and reaching
- exposure to varying temperatures and food-related fumes
- able to drive within designated delivery area (if applicable)
Job Qualifications
- High school diploma or equivalent preferred
- prior experience in customer service or food service is beneficial
- ability to perform basic math operations quickly and accurately
- proficiency in verbal and written communication
- ability to use computer keyboard or touchscreen for order entry
- good motor coordination and manual dexterity
- able to work under stress and meet quality control standards
- capable of working both independently and as part of a team
Job Duties
- Operate all equipment
- stock ingredients from delivery area to storage, work area, walk-in cooler
- prepare all products
- use all proprietary technology
- receive and process telephone orders
- take inventory and complete associated paperwork
- clean equipment and facility daily
- provide on-the-job training for new products
- communicate verbally with customers and co-workers to process orders both over the phone and in person
Job Criteria
Experience
No experience required
Job Location
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