DELI/LEAD CLERK

Troy, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

supportive work environment

Job Description

Our company is a leading supermarket chain committed to providing quality food products and exceptional customer service in a welcoming environment. We pride ourselves on our dedication to community values, customer satisfaction, and creating a shopping experience that encourages customers to return time and again. As an integral part of our food service operations, we maintain a high standard of hygiene and safety while offering a diverse selection of fresh deli items and prepared foods. We believe in empowering our associates through effective communication, teamwork, and development opportunities to achieve both their personal goals and the overall success of the store. Our employment type for this position is full-time, offering competitive compensation aligned with industry standards.

We are currently seeking a Deli Department Supervisor who will be responsible for leading and supervising all functions related to the deli department. This role focuses on creating an outstanding customer experience through exceptional service while ensuring the department achieves sales and profit goals. The ideal candidate will effectively direct deli operations, maintain safety and cleanliness, and engage with associates to foster a positive work environment. They will be expected to promote the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety, and embrace a customer-first strategy for all deli interactions. This position requires strong leadership skills, the ability to train and motivate associates, monitor quality assurance standards, and manage day-to-day deli activities. The supervisor will also assist with budgeting, inventory control, and compliance with all food safety regulations and company policies. Additionally, expertise in deli equipment operation and product knowledge are essential for ensuring customer satisfaction and operational efficiency. This role offers a dynamic and rewarding opportunity to contribute to the success of the food service department within a respected supermarket organization.

Job Requirements

High school diploma or equivalent
Previous experience in food service or retail environment
Ability to operate deli equipment safely and effectively
Strong leadership and supervisory skills
Ability to work under pressure and multitask
Good communication and interpersonal skills
Knowledge of food safety regulations and compliance
Availability to work flexible hours including weekends and holidays

Job Qualifications

Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
High school education or equivalent preferred
Management experience preferred
Retail experience
Deli experience

Job Duties

Promote trust and respect among associates
Communicate company, department, and job specific information to associates
Collaborate with associates and promote teamwork to help achieve company and store goals
Establish performance goals for department and empower associates to meet or exceed targets
Train and develop associates on performance of their job and participate in the performance appraisal process
Adhere to all local, state and federal laws, and company guidelines
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Slice deli meats and cheeses to customers’ requests using proper deli equipment
Offer product samples to help customers discover new items or products they inquire about
Inform customers of deli specials
Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
Recommend deli items to customers to ensure they get the products they want and need
Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines
Prepare foods according to the food temperature logs and follow cooking instructions
Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the Deli
Stay current with present, future, seasonal and special ads
Assist Food Service Manager in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Assist Food Service Manager in planning, organizing and supervising the inventory process
Train department associates on inventory/stocking and Computer Assisted Ordering
Adhere to all food safety regulations and guidelines
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation