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DELI/COFFEE SHOP BARISTA

Job Overview

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Compensation

Hourly
Range $15.25 - $17.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Career development opportunities
flexible scheduling

Job Description

Our company is a renowned coffeehouse chain dedicated to providing exceptional customer experiences through high-quality coffee and outstanding service. We pride ourselves on fostering an inclusive and respectful work environment where diversity and safety are core values. With a commitment to honesty, integrity, and respect, our team members play a crucial role in upholding these principles while delivering excellent coffee products to our customers.

This role focuses on exceeding service standards by offering customers prompt and quality coffee selection, purchase, and preparation. As a barista, you will be responsible for embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety while fulfilling your duties. This full-time position involves engaging directly with customers, answering their questions, and recommending products that cater to their preferences. It is essential to work effectively in a fast-paced environment and maintain high attention to detail to ensure the best possible coffee experience.

The barista position requires proficiency in coffee preparation, including making espresso drinks and the coffee of the day, adhering to store policies and procedures. You will also be accountable for maintaining cleanliness in customer service areas and equipment, supporting cash handling accuracy, and following inventory stocking guidelines. Successful candidates will contribute to a positive work environment by cooperating with colleagues and managing conflicts reasonably and constructively.

The role demands flexibility in working hours, including weekends, shifts, and overtime as needed. Initial store training must be successfully completed, including passing the barista certification with a score of 90% or higher. The job calls for organizational skills to effectively manage tasks and projects, ensuring smooth store operations. Familiarity with company policies and technical industry knowledge is desirable but not mandatory.

Overall, this is an exciting opportunity for individuals passionate about delivering excellent customer service and high-quality coffee products in a supportive, dynamic workplace. The position offers a chance to grow professionally while representing a company committed to its core values and dedicated to providing a remarkable coffee experience.

Job Requirements

  • Knowledge of company policies, procedures, and organizational structure
  • familiarity with industry and technical terms and processes
  • ability to work cooperatively in high paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • High school diploma or general education degree (GED)
  • six months of experience in customer service or combination of relevant education and experience
  • ability to complete initial store training and pass barista certification with a score of 90% or better
  • ability to work in a fast-paced environment
  • ability to work weekends on a regular basis, work any shift and work overtime as needed
  • accuracy and attention to detail
  • ability to organize and prioritize tasks and projects

Job Duties

  • Model customer 1st behavior
  • deliver and encourage other associates to deliver excellent customer service
  • promote and follow company initiatives
  • greet customers, answer questions, and suggest product to enhance service and meet sales goals
  • maintain cleanliness of customer service area and equipment
  • prepare a variety of customer beverage orders such as espresso drinks and coffee of the day to standard
  • follow store policies and procedures

Job Criteria

Experience

No experience required


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