
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.40
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training opportunities
Job Description
This job opportunity is presented by a leading coffeehouse company renowned for its dedication to delivering a superior coffee experience to customers worldwide. As a prominent player in the food and beverage industry, the company prides itself on upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety. These principles are the foundation of the company culture, fostering an environment where employees are encouraged to thrive professionally and personally while delivering exceptional service.
The company operates as a well-established coffeehouse chain, known for serving high-quality coffee selections with consistent excellence. Its commitment to customer satisfaction drives a dynamic and fast-paced work environment where employees collaboratively strive to exceed service standards daily. Working here means being part of a team that values community engagement and sustainability alongside business excellence.
This role is that of a Barista, a critical front-line team member responsible for providing customers with prompt, quality coffee selection, purchase assistance, and beverage preparation. The Barista not only crafts specialty coffee drinks consistent with company standards but also ensures that every customer interaction reflects the company’s core values. Employment type is typically part-time or full-time, often requiring flexibility to cover shifts including weekends and overtime as needed. While the salary may vary depending on location and experience, it generally aligns with industry standards for barista positions.
The Barista role demands a strong focus on delivering excellent customer service, including greeting customers, answering their questions, and suggesting products to enhance their overall experience and meet sales goals. Precision and attention to detail are vital to ensure all beverages are prepared correctly and that the customer service area and equipment are maintained at high cleanliness standards.
In addition to beverage preparation, the Barista follows store policies and procedures rigorously, including merchandising, stocking, rotating, and storing products according to standards. Cash handling, register policies, and inventory management are also integral parts of the role. The ability to perform cleaning tasks diligently in line with duty rosters and cleaning benchmarks is essential to maintain a safe and welcoming environment for customers.
Working successfully in this position requires the ability to operate efficiently in a fast-paced and sometimes stressful environment. This includes demonstrating cooperative teamwork, managing conflicts reasonably and nonconfrontationally, and acting with honesty and integrity regarding customer and business information. The Barista must also comply with all store policies, seek assistance when necessary to resolve issues, and provide empathetic support and assistance to diverse customer groups, including minors, individuals with special needs, and older adults.
Overall, this Barista position offers an excellent opportunity for individuals who are passionate about coffee, customer service, and being part of a vibrant team. It’s suitable for candidates who enjoy a dynamic work environment, have strong communication skills, and are committed to upholding a positive and respectful workplace culture. This role is crucial to the company’s mission of exceeding customer expectations and sustaining an exceptional standard of coffeehouse service.
The company operates as a well-established coffeehouse chain, known for serving high-quality coffee selections with consistent excellence. Its commitment to customer satisfaction drives a dynamic and fast-paced work environment where employees collaboratively strive to exceed service standards daily. Working here means being part of a team that values community engagement and sustainability alongside business excellence.
This role is that of a Barista, a critical front-line team member responsible for providing customers with prompt, quality coffee selection, purchase assistance, and beverage preparation. The Barista not only crafts specialty coffee drinks consistent with company standards but also ensures that every customer interaction reflects the company’s core values. Employment type is typically part-time or full-time, often requiring flexibility to cover shifts including weekends and overtime as needed. While the salary may vary depending on location and experience, it generally aligns with industry standards for barista positions.
The Barista role demands a strong focus on delivering excellent customer service, including greeting customers, answering their questions, and suggesting products to enhance their overall experience and meet sales goals. Precision and attention to detail are vital to ensure all beverages are prepared correctly and that the customer service area and equipment are maintained at high cleanliness standards.
In addition to beverage preparation, the Barista follows store policies and procedures rigorously, including merchandising, stocking, rotating, and storing products according to standards. Cash handling, register policies, and inventory management are also integral parts of the role. The ability to perform cleaning tasks diligently in line with duty rosters and cleaning benchmarks is essential to maintain a safe and welcoming environment for customers.
Working successfully in this position requires the ability to operate efficiently in a fast-paced and sometimes stressful environment. This includes demonstrating cooperative teamwork, managing conflicts reasonably and nonconfrontationally, and acting with honesty and integrity regarding customer and business information. The Barista must also comply with all store policies, seek assistance when necessary to resolve issues, and provide empathetic support and assistance to diverse customer groups, including minors, individuals with special needs, and older adults.
Overall, this Barista position offers an excellent opportunity for individuals who are passionate about coffee, customer service, and being part of a vibrant team. It’s suitable for candidates who enjoy a dynamic work environment, have strong communication skills, and are committed to upholding a positive and respectful workplace culture. This role is crucial to the company’s mission of exceeding customer expectations and sustaining an exceptional standard of coffeehouse service.
Job Requirements
- High school diploma or general education degree (GED), plus six months of experience in customer service
- ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- ability to work in a fast-paced environment
- ability to work weekends on a regular basis, work any shift and work overtime as needed
- accuracy/attention to detail
- ability to organize/prioritize tasks/projects
Job Qualifications
- High school diploma or general education degree (GED)
- six months of experience in customer service or combination of relevant education and experience
- ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- knowledge of company policies, procedures, and organizational structure
- familiarity with industry/technical terms and processes
Job Duties
- Model customer 1st behavior
- deliver and encourage other associates to deliver excellent customer service
- promote and follow company initiatives
- greet customers, answer questions, and suggest product to enhance service and meet sales goals
- maintain cleanliness of customer service area and equipment
- prepare a variety of customer beverage orders such as espresso drinks and coffee of the day to standard
- follow store policies and procedures
- perform cleaning tasks in accordance with the duty rosters and cleaning standards
- follow standards for merchandising, stocking, rotating, and storing all products
- follow cash handling and register policies
- follow inventory stocking and recording guidelines
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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