Hy-Vee logo

Delicatessen Clerk

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance

Job Description

Hy-Vee is a leading supermarket chain known for its commitment to customer service, quality products, and community engagement. With a strong presence in the Midwest, Hy-Vee operates stores that emphasize a friendly and helpful shopping experience, embracing the motto "a helpful smile in every aisle." The company prides itself on creating a positive environment where employees are valued as the foundation of its success, ensuring they are engaged and supported to provide excellent service to every customer. Hy-Vee stands out through its focus on partnerships, growth mindset, professionalism, results orientation, and strong customer focus, aiming to build lasting relationships with customers and communities alike.

As a Delicatessen Clerk at Hy-Vee, you will play a vital role within the delicatessen department, delivering outstanding customer service while maintaining a clean and safe work environment. This non-exempt position is essential for ensuring the freshness and quality of products available, assisting customers with their needs, handling food safely, and supporting team members to achieve customer satisfaction. You will be tasked with managing delicatessen registers, processing payments, and maintaining a welcoming atmosphere that reflects Hy-Vee's values. The role demands attention to detail, strong interpersonal skills, and the ability to work in a fast-paced environment while adhering to company policies and food safety standards.

In this position, you will interact daily with customers, making every effort to greet them warmly, learn their names, and assist with their orders and shopping experience. Your duties will include preparing and replenishing delicatessen products, checking food for freshness, ensuring the department is well-stocked according to production needs, and maintaining cleanliness and sanitation. You will work closely with district and store managers as well as other department leaders to uphold company standards and contribute to the smooth operation of the store. Additional responsibilities include answering telephone inquiries, handling customer suggestions, and collaborating with coworkers as part of a dedicated team.

Hy-Vee emphasizes the importance of physical stamina and safety for this role, as the job requires medium work involving frequent lifting, carrying, and standing. Employees must be capable of maintaining sharp visual and manual skills, performing tasks such as cutting, weighing, and packaging products with care. The working environment exposes employees to noise, equipment hazards, temperature changes, and various cleaning chemicals, requiring conscientious adherence to safety protocols.

This role offers a rewarding opportunity to contribute to a well-respected community-focused company that values its workforce and fosters professional growth. If you are detail-oriented, customer-focused, and enjoy working within a team, Hy-Vee's delicatessen clerk position may be the perfect fit for you. Employment is contingent upon successful completion of a pre-employment drug screening, underscoring the company’s commitment to maintaining a safe and reliable workplace.

Job Requirements

  • Must be able to perform medium work exerting up to 50 pounds of force occasionally, 20 pounds frequently and 10 pounds constantly
  • Must have visual clarity at distances more than 20 inches and less than 20 feet, color vision, depth perception and field of vision
  • Must be able to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions
  • Must follow company and department hygiene and dress standards
  • Must be scheduled and on time for work
  • Employment contingent on successful pre-employment drug screen

Job Qualifications

  • Less than high school education or equivalent experience
  • Six months or less of similar or related work experience
  • Ability to understand and follow verbal or demonstrated instructions
  • Ability to solve arithmetic problems involving fractions, decimals and percentages
  • Good customer service skills
  • Ability to work as part of a team
  • Knowledge of proper food safety and sanitation procedures

Job Duties

  • Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
  • Smile and greet customers in a friendly manner whether in the designated department or elsewhere in the store
  • Make an effort to learn customer names and address them by name
  • Assist customers by escorting them to products, securing products out of reach, loading/unloading heavy items, noting and passing along customer requests
  • Answer telephone promptly and provide helpful service including taking customer orders
  • Take customer orders at the delicatessen counter
  • Work with coworkers to ensure customer satisfaction and a pleasant work environment
  • Review orders for the day
  • Practice proper sanitation and keep work area clean and neat
  • Review food status and appearance for freshness
  • Ensure adequate food supply is ready and follow production list
  • Anticipate product needs daily
  • Prepare, finish, and replenish products
  • Check in, put away product, and review invoices as needed
  • Run department registers, receive payments and make change where applicable
  • Remove trash timely
  • Maintain strict adherence to personal hygiene and dress guidelines
  • Adhere to company policies and store guidelines
  • Report to work as scheduled and on time

Job Criteria

Experience

Entry Level (1-2 years)


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