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Delicatessen Clerk

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $13.50 - $16.80
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Training and Development

Job Description

Hy-Vee is a well-established American supermarket chain known for its commitment to quality products and exceptional customer service. Founded in 1930, Hy-Vee operates more than 270 stores across the Midwest, combining grocery, pharmacy, fuel services, and dining options to provide an all-encompassing shopping experience to its customers. With a corporate philosophy centered on community involvement, employee engagement, and customer satisfaction, Hy-Vee has earned a reputation for being a reliable and friendly destination for everyday shopping needs. The company emphasizes a strong workforce culture with the motto "a helpful smile in every aisle," underscoring its belief that employee happiness and dedication directly translate to outstanding customer service.

The Delicatessen Clerk position at Hy-Vee offers an exciting opportunity to join the dedicated Delicatessen department within one of its retail stores. This non-exempt role is critical in ensuring customers receive fresh, quality food products alongside friendly and efficient service. The Delicatessen Clerk handles a variety of responsibilities, including safe food handling, maintaining a clean and organized work area, operating the department registers, and managing customer transactions effectively. This role demands a customer-focused attitude, teamwork spirit, and adherence to strict sanitation and safety procedures.

Delicatessen Clerks at Hy-Vee not only assist customers by preparing deli orders but also foster positive interactions by learning customer names and addressing them personally, enhancing the overall shopping experience. Working closely with department managers and various store leadership roles, including the District Store Director and Store Manager, the clerk contributes to the success of the delicatessen operations and broader store objectives. The position offers variable hourly wages starting from $13.50 to $16.80 depending on experience, reflecting Hy-Vee's commitment to rewarding its workforce fairly.

This role involves both accommodating customer needs—in terms of product helping, order taking, and product recommendations—and operational tasks such as monitoring product freshness, replenishing supplies, and maintaining equipment. It requires physical ability to perform medium work, including lifting up to 50 pounds and engaging in repetitive motions. Additionally, clerks must be comfortable working in a fast-paced, dynamic environment utilizing various equipment such as slicers, scales, hot wrapping machines, and delivery vans.

Hy-Vee supports employee growth through continuous development and fosters a growth mindset, professionalism, and results-oriented attitudes among its staff. The job not only demands technical know-how but also exceptional interpersonal skills to ensure that each customer feels valued and cared for during their visit. Employment for this position is contingent upon the successful completion of a pre-employment drug screen, reflecting Hy-Vee's dedication to a safe and responsible workplace.

Joining Hy-Vee as a Delicatessen Clerk means becoming part of a company that values its people as its greatest strength, offers a supportive and engaging work environment, and provides the chance to deliver exceptional service daily. If you are eager to bring a helpful smile to every aisle and enjoy working collaboratively in a customer-focused setting, this opportunity offers a fulfilling and rewarding career path within a trusted retail leader.

Job Requirements

  • Less than high school education or equivalent experience
  • Six months or less of similar or related work experience
  • Ability to perform medium work exerting up to 50 pounds of force occasionally
  • Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions
  • Visual acuity including depth perception, color vision and field of vision
  • Ability to understand and follow verbal or demonstrated instructions
  • Must report to work on time and when scheduled
  • Successful completion of a pre-employment drug screen

Job Qualifications

  • Less than high school education or equivalent experience
  • Six months or less of similar or related work experience
  • Ability to understand and follow verbal or demonstrated instructions
  • Ability to solve arithmetic calculations involving fractions, decimals and percentages
  • Good interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Strong teamwork and customer service orientation

Job Duties

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
  • Makes an effort to learn customers’ names and to address them by name whenever possible
  • Assists customers by escorting them to products, securing out of reach items, loading/unloading heavy items, noting and passing along customer suggestions, performing tasks to enhance shopping experience
  • Answers the telephone promptly and provides friendly, helpful service including taking customer orders
  • Takes customer orders at the delicatessen counter
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
  • Reviews orders for the day
  • Practices proper sanitation procedures and ensures the work area is clean and neat
  • Reviews the status and appearance of the food for freshness
  • Ensures adequate food supply is ready and follows production list
  • Anticipates product needs daily
  • Prepares, finishes, and replenishes product as necessary
  • Checks in product, puts product away, may review invoices
  • Runs department registers, receives payment, makes change when applicable
  • Removes trash timely
  • Maintains strict adherence to personal hygiene and dress guidelines
  • Adheres to company policies and store guidelines
  • Reports to work on time and when scheduled
  • Washes dishes as necessary
  • Orders product and supplies as necessary
  • Delivers orders as needed
  • Prices products for customers as necessary
  • Assists in other store areas
  • Performs other job related duties and special projects as required

Job Criteria

Experience

Entry Level (1-2 years)


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