Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
H-E-B is a renowned supermarket chain recognized for providing high-quality products and exceptional customer service across its numerous locations. Known for its strong community presence and commitment to quality, H-E-B offers a wide range of grocery and deli products, catering to diverse customer needs. With a focus on fresh and safe food, the company actively supports local suppliers and emphasizes sustainability and food safety standards.
As a Deli Manager at H-E-B, you will be entrusted with the overall management and leadership of the Food Services Department. This key role involves comprehensive oversight of various operational facets including product knowledge, planning, organization, and maintaining the utmost food safety standards. The position is critical in achieving financial goals and profitability while fostering a positive customer experience. You will be responsible for managing a team, ensuring proper training, performance appraisals, and maintaining partner morale and retention.
Your managerial responsibilities extend to overseeing ordering, product display rotation, shrink control, pricing, stocking, sanitation, inventory control, and scheduling work shifts. Your role will also include preparing sales projections and forecasts, reviewing financial data, and taking corrective actions to meet sales and profit targets. In addition, you will be expected to lead retail sales efforts, promote products effectively, and execute merchandising programs to maximize sales and customer engagement.
The position requires strict adherence to food safety regulations and sanitation standards mandated by government and H-E-B policies. Maintaining equipment safety and cleanliness in the department is essential for compliance and the well-being of staff and customers. The Deli Manager will build strong customer relations through high-quality products and excellent service delivered by the team.
This role demands experience in managing complex environments with multiple direct reports, proficiency in retail accounting and inventory systems like XPTR, IMS, and CICS2. Strong communication, organizational, and leadership skills are required to motivate and manage the team effectively. Physical demands include working in a fast-paced retail environment, lifting heavy items regularly, and working in cold storage areas. Flexibility in scheduling, including working weekends and different shifts, is also necessary.
Overall, the Deli Manager at H-E-B plays a critical role in the success of the Food Services Department, balancing operational excellence with superior customer service to contribute to the store's profitability and reputation.
As a Deli Manager at H-E-B, you will be entrusted with the overall management and leadership of the Food Services Department. This key role involves comprehensive oversight of various operational facets including product knowledge, planning, organization, and maintaining the utmost food safety standards. The position is critical in achieving financial goals and profitability while fostering a positive customer experience. You will be responsible for managing a team, ensuring proper training, performance appraisals, and maintaining partner morale and retention.
Your managerial responsibilities extend to overseeing ordering, product display rotation, shrink control, pricing, stocking, sanitation, inventory control, and scheduling work shifts. Your role will also include preparing sales projections and forecasts, reviewing financial data, and taking corrective actions to meet sales and profit targets. In addition, you will be expected to lead retail sales efforts, promote products effectively, and execute merchandising programs to maximize sales and customer engagement.
The position requires strict adherence to food safety regulations and sanitation standards mandated by government and H-E-B policies. Maintaining equipment safety and cleanliness in the department is essential for compliance and the well-being of staff and customers. The Deli Manager will build strong customer relations through high-quality products and excellent service delivered by the team.
This role demands experience in managing complex environments with multiple direct reports, proficiency in retail accounting and inventory systems like XPTR, IMS, and CICS2. Strong communication, organizational, and leadership skills are required to motivate and manage the team effectively. Physical demands include working in a fast-paced retail environment, lifting heavy items regularly, and working in cold storage areas. Flexibility in scheduling, including working weekends and different shifts, is also necessary.
Overall, the Deli Manager at H-E-B plays a critical role in the success of the Food Services Department, balancing operational excellence with superior customer service to contribute to the store's profitability and reputation.
Job Requirements
- Experience in retail or food service management
- Leadership experience with multiple direct reports
- Knowledge of ordering and inventory processes
- Ability to control shrink
- Understanding of retail accounting
- Proficiency with XPTR, IMS, CICS2 systems
- Strong communication and organizational skills
- Ability to manage a high-volume production team
- Initiative and customer service skills
- Delegation, organization, and planning abilities
- Troubleshooting and maintenance skills
- Ability to supervise and train staff
- Ability to lift 80 to 90 lbs regularly
- Ability to work in fast-paced and cold environments
- Flexibility to work varied shifts including weekends
Job Qualifications
- Leadership experience in a complex environment with multiple direct reports
- Experience in ordering, inventory maintenance, and shrink control
- Thorough understanding of retail accounting
- Proficiency on H-E-B systems including XPTR, IMS, CICS2
- Advanced verbal and written communication and organizational skills
- Ability to oversee a high-volume production team
- Ability to demonstrate personal initiative and exceptional customer service
- Ability to delegate, organize, and plan effectively
- Ability to maintain an efficient operation and troubleshoot equipment malfunctions
- Ability to supervise, train, and cross-train staff
Job Duties
- Use independent judgment making employment-related and business decisions including hiring and disciplining
- Oversee department providing a safe work environment and customer service and controlling shrink and inventory
- Manage partner morale and retention
- Monitor department budget and payroll including product, labor, and expenses
- Order product to maintain inventory
- Develop and lead retail sales team to provide customer service at the highest level
- Promote services and products to maximize sales and execute merchandising programs
- Achieve sales goals, prepare projections and forecasts, review financial tracking, and address budget discrepancies
- Ensure compliance with government and H-E-B regulations for product freshness, safety, refrigeration, and sanitation
- Maintain safety and sanitation of equipment and work area
- Build relationships with customers through partners
- Perform other duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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