Deli Manager

Fresco y Mas is a prominent grocery store chain that is deeply committed to creating an inclusive and welcoming work environment for all associates. It is focused on ensuring each team member feels valued and can be authentic while reaching their highest potential. The company prides itself on its dedication to diversity and inclusion, fostering a workplace culture that embraces various backgrounds and experiences. Fresco y Mas is well-known for providing fresh, quality products, especially catering to Hispanic and Latino communities, and for delivering exceptional customer service. The company operates various departments including produce, meat, bakery, and deli, where teamwork and consistent service standards are key to success.

The role of Deli Manager at Fresco y Mas is a vital position that involves managing the daily operations of the deli department. This role is both hands-on and leadership-oriented, requiring a balance of physical labor, administrative duties, and team management. The deli manager is responsible for increasing customer confidence and loyalty by consistently promoting and executing compliant operating conditions. This includes providing fresh and appealing products alongside courteous, knowledgeable, and prompt service. The manager will be responsible for merchandising according to department plans and toolkits, ensuring standards are upheld concerning product levels, shrink, and sales trends.

In this position, the manager directly supervises, trains, and develops the deli team to perform their roles effectively and provides coaching when necessary, fostering a collaborative and productive work environment. The role also emphasizes the importance of food safety compliance, proper product handling, adherence to sanitation guidelines, and maintaining safety standards to protect both associates and customers. Key performance indicators such as customer satisfaction (measured by OSAT), sales to purchase percentage, and adherence to production planning are essential in this role.

The deli manager handles essential responsibilities involving service, leadership, financial management, and safety compliance. They create a welcoming atmosphere for customers, ensure merchandising plans are followed, fulfill customer requests, and maintain product freshness and quality. Leadership duties include promoting teamwork, setting goals for merchandising, sales, and profits, collaborating with store leadership for hiring and development, and managing operational schedules for optimal customer service.

Financial management tasks include completing administrative duties such as communications, training, scheduling, pricing changes, and ordering. The manager monitors inventory, reviews product quality, plans inventory processes, and ensures compliance with food safety temperature guidelines. Additionally, they execute merchandising strategies to maximize sales and minimize shrink while catering to the community's needs.

Safety and compliance are critical components of the deli manager's role, requiring strict adherence to food safety practices, regulatory compliance, recall processes, and safety procedures. The manager fosters a culture of safety, ensures proper training, monitors for hazards, reports unsafe conditions, and ensures all equipment is maintained in safe operating condition. Personal protective equipment usage and proper handling of deli equipment are also overseen by the deli manager.

This role demands a professional who is bilingual in English and Spanish preferred, possesses strong customer service skills, supervisory experience, basic math knowledge, and the ability to efficiently operate deli equipment and computer applications. The position requires a High School Diploma or GED and offers varied shifts including evenings. Fresco y Mas values experienced leaders who can motivate teams, handle stressful situations, and maintain high departmental standards while promoting an inclusive and respectful workplace culture.