Deli Department Head-E. Sunshine Location

MaMa Jean's Natural Market is a community-focused natural food market dedicated to providing high-quality, nutritious products and an inviting shopping experience. Known for its commitment to sustainability, fostering local relationships, and promoting healthy living, MaMa Jean's offers customers not only groceries but also a warm, friendly environment that reflects its core values of hospitality, quality, and teamwork. As a trusted local market, MaMa Jean's is passionate about delivering outstanding customer service while supporting food safety, freshness, and well-organized operations within its departments. The store prides itself on fostering a respectful and supportive workplace culture, encouraging employee growth and engagement across all levels of the organization.

The Café Department Head position at MaMa Jean's Natural Market is a dynamic leadership role responsible for managing the Front of House (FOH) café department. This role plays a critical part in ensuring that the café runs smoothly and efficiently while upholding the market’s high standards for food quality, cleanliness, and customer satisfaction. The Department Head oversees the daily operations which include managing food preparation, merchandising, inventory control, and equipment maintenance, ensuring all aspects of the café contribute to a pleasant and seamless customer experience. This leadership position requires strong team management skills, as the individual is responsible for training, scheduling, coaching, and supervising café staff to build a cohesive and motivated team.

In addition to staff management, the Café Department Head is deeply involved in customer engagement and problem resolution, greeting customers, addressing questions, and handling special requests with professionalism and warmth. Inventory management is another vital component of this role, including the establishment and maintenance of a PAR inventory system, placing orders, and ensuring proper product rotation to minimize waste and maintain freshness. The Department Head also guarantees that all food items such as sandwiches, salads, smoothies, and coffee products meet consistent quality and presentation standards.

Food safety and sanitation are given the highest priority in this role, with responsibilities including enforcing protocols and maintaining hygiene standards across all equipment, prep areas, and utensils. The Department Head also monitors sales performance and collaborates with store leadership to meet department goals and operational efficiency through effective cost management and waste reduction. Compliance with company policies, food safety regulations, and health codes is mandatory, and staying updated on industry trends and best practices is crucial for continuous improvement and innovation within the café.

This position demands a hands-on leader who exemplifies MaMa Jean's mission and values, modeling behavior that promotes accountability, morale, and outstanding customer service. Physical stamina is necessary given the need to stand for extended periods, perform repetitive motions such as bending and reaching, and the ability to lift up to 50 pounds frequently. The Café Department Head will thrive in varied environments including kitchen prep areas, freezers, coolers, and customer-facing spaces. This role not only contributes to the success of the café but also enriches the community experience by delivering exceptional food and service that reflect MaMa Jean’s commitment to excellence and hospitality.