Decatur - Customer Concierge - Part Time

The hiring establishment is a well-regarded automotive sales and service company known for delivering exceptional customer experiences and maintaining high standards of professionalism within the automotive industry. This company specializes in offering a range of vehicles and related services, ensuring customers receive comprehensive support and assistance throughout their purchasing or service journey. With a reputation built on trust and customer satisfaction, the company places a strong emphasis on creating welcoming and helpful communication channels for all its clients, whether they are vehicle buyers, service customers, or general inquiries. The organization's commitment extends to fostering a team environment where every employee can thrive and contribute positively to the overall customer experience.

This role is for a Receptionist, also known as a Customer Concierge, who serves as the crucial first point of contact for the company. The position involves handling all incoming telephone calls in a friendly, interested, and helpful manner. The Receptionist is responsible for gathering the appropriate information from each caller and efficiently transferring the call to the correct person or department, ensuring seamless communication within the company. Beyond managing phone calls, the Receptionist logs missed calls for advisors and sales calls to maintain clear records and facilitate effective follow-up. Taking messages accurately when necessary and managing electronic communications such as emails are also key components of the job.

The ideal candidate will have some background in customer service training along with prior experience in a similar position, such as administrative, clerical, call center, or customer service roles. Knowledge of automotive sales and service is highly beneficial, contributing to a stronger understanding of the company's products, services, and customer needs. This individual should have a pleasant and courteous personality to create a positive first impression for customers and visitors. Strong phone and written communication skills are essential, as is proficiency with computers to manage various communication channels smoothly. Excellent interpersonal skills will enable the Receptionist to liaise effectively with team members and customers alike.

The position offers starting pay ranging from $14 to $17 per hour, making it an attractive opportunity for individuals looking to advance their career in customer service within the automotive industry. The employment type is designed to offer a stable and engaging work environment where skills can be developed in a growing company. This role is pivotal in ensuring excellent customer support and plays a significant part in the company’s day-to-day operations by facilitating efficient communication and customer management.