Dealership Guest Services Associate

DealerFLEX is a leading provider of specialized staffing solutions tailored for the automotive industry. With a robust reputation as a complete automotive dealer solution, DealerFLEX supports dealerships by offering expert staffing services in various operational areas, including service drives, valet services, detail and wash services, parts routes, pickup and delivery, and fleet operations. Established with the goal of enhancing dealership operations and customer satisfaction, DealerFLEX is recognized for its commitment to excellence, efficiency, and the seamless integration of talented personnel into dealership teams. The company proudly serves some of the top automotive dealerships in the country, fostering environments where growth, teamwork, and service excellence are paramount.

DealerFLEX is currently seeking a welcoming and service-oriented Dealership Guest Services Associate to join their team at one of the premier automotive dealerships in Englewood, New Jersey. This role is a perfect fit for individuals who have a friendly personality, excellent communication skills, and an unwavering commitment to outstanding customer service. The Dealership Guest Services Associate will serve as the first point of contact for dealership guests, playing a crucial part in shaping their initial impression and overall experience at the dealership.

The primary responsibility of the Dealership Guest Services Associate is to provide a warm and professional welcome to every guest, ensuring they feel valued and comfortable from the moment they arrive. This position entails anticipating customer needs and facilitating smooth vehicle flow throughout the dealership. Associates will assist guests with packages, umbrellas, and car doors as needed, demonstrating attentive and personalized service that distinguishes the dealership's customer care standards.

This role also requires safe and efficient parking and retrieval of guest vehicles, adhering strictly to company policies and traffic laws to maintain safety and professionalism. Maintaining a clean and safe work environment is paramount, with the associate being responsible for identifying and addressing any potential hazards. Compliance with the company's ThinkSafe program guidelines and safety protocols is mandatory to protect both staff and guests.

Handling cash, valet tickets, keys, and dealership equipment securely is another vital aspect of the role. Punctuality, a professional appearance, and adherence to the company-issued uniform policy are essential to uphold the dealership's image and operational standards.

The Dealership Guest Services Associate must excel in multitasking and remain alert and focused during shifts, often working in both indoor and outdoor settings with exposure to varying weather conditions such as heat, cold, wind, and rain. Physical stamina is important, as the role involves regular walking, running, standing for extended periods, and the ability to lift or push up to 25 pounds safely and with control.

This opportunity offers a dynamic environment where associates can contribute meaningfully to customer satisfaction and dealership success, all while working within a supportive and growth-oriented company culture. If you are passionate about delivering exceptional service and thrive in a fast-paced, customer-facing role, DealerFLEX encourages you to apply today and become part of a team that values growth, teamwork, and service excellence.