Dealer Support Account Representative

MasterSpas is a reputable and thriving company dedicated to enhancing people's lives by providing high-quality hot tubs and wellness products. Established nearly 30 years ago, MasterSpas has built a strong reputation within the wellness and leisure industry, committing to innovation, quality, and customer satisfaction. The company prides itself on creating products that enable customers to "Live Life Better," blending comfort, technology, and thoughtful design to promote wellness and relaxation. MasterSpas operates primarily in North America but has a wide portfolio of dealers across various markets, ensuring their products reach customers globally. The team-oriented culture and collaborative environment foster continuous improvement, professional growth, and exceptional service to both dealers and end customers.

The role of Dealer Support Account Representative at MasterSpas is a dynamic, full-time position designed for individuals who excel at building strong professional relationships and solving complex problems. This is not a conventional customer service job answering repetitive inquiries; instead, it is an opportunity to become the trusted point of contact for a dedicated portfolio of dealers across North America and beyond. The position requires proactive management of dealer accounts, anticipating needs, coordinating shipments, resolving challenges before they escalate, and ensuring an excellent dealer experience from order placement through delivery. This role involves a blend of account management, customer support, logistics coordination, and interdepartmental collaboration.

At MasterSpas, a Dealer Support Account Representative is instrumental in maintaining smooth order processes by handling sales orders, packing slips, and dealer documentation with accuracy and vigilance. The representative works closely with Production, Shipping, Sales, and Accounting departments to coordinate shipment schedules and delivery timelines effectively. This role demands forward thinking, foresight, and the ability to organize multiple moving parts without losing focus on the overall objectives. Employees in this position must be adept at managing change, communicating clearly, maintaining composure under pressure, and delivering positive experiences that foster long-term dealer loyalty.

The company values individuals who thrive in a fast-paced, collaborative environment and are motivated by making meaningful contributions. The role offers a Monday through Thursday work schedule with a half-day on Fridays, promoting a healthy work-life balance. Comprehensive benefits, including health insurance, 401(k) plans with company matching, paid holidays, and employee discounts, are provided to support employees’ well-being and professional development. MasterSpas encourages candidates with diverse backgrounds, including those with a criminal record, to apply, demonstrating its commitment to inclusive hiring practices.

Working at MasterSpas means joining a stable and growing enterprise where every team member's efforts impact customers, dealers, and the business's overall success. The company fosters a supportive culture focused on continuous learning and improvement, making this an ideal position for professionals eager to drive dealer success and contribute to a mission of enhancing quality of life through wellness products.