Dealer Representative

The hiring company is a dynamic organization specializing in dealer support and customer service within industries that likely include manufacturing, distribution, and consumer products. The company prides itself on its commitment to delivering outstanding service to its dealer partners, ensuring efficient communication, issue resolution, and collaboration across multiple internal departments such as Sales, Operations, Finance, and Customer Service. This business thrives on fostering long-term relationships with its dealer network by providing a seamless support experience and enhancing overall dealer satisfaction through continuous process improvements and attention to operational detail. Operating in a fast-paced environment, the company relies heavily on advanced digital tools including Microsoft Excel and NetSuite ERP to streamline workflows and maintain accuracy across dealer accounts and order management processes.

The role available is for a Dealer Representative, who acts as the primary liaison between the company and its dealer partners, providing exceptional customer service and support daily. Serving as the main point of contact, this professional ensures dealer inquiries and issues receive prompt and thorough attention, contributing to positive customer experiences and successful business partnerships. The Dealer Representative must excel at multitasking and managing priorities to meet service-level expectations while maintaining high accuracy and detailed record-keeping. They will be responsible for addressing dealer requests, monitoring order status, and supporting data analysis and reporting using Excel and NetSuite.

This position offers a salary range of $55,000 to $60,000 annually and is an in-person role that emphasizes direct interaction with both internal teams and external dealer partners. The ideal candidate brings at least two years of experience in customer service or account management, is self-motivated with a strong customer-focused mindset, and is adept at cross-functional collaboration. A significant aspect of the role is identifying opportunities for improving dealer service processes to enhance satisfaction and operational efficiency. Overall, this role is essential in maintaining the company’s reputation for excellent dealer relationships and operational excellence within the dealer support function.