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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading retail destination that fuels the joy of creativity and celebration across North America. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores in 49 states and Canada, as well as a comprehensive online presence through Michaels.com and Michaels.ca. Renowned as the best place for all things creative, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise. The company is dedicated to supporting its customers' artistic passions and creative projects by offering a wide variety of art and craft supplies, framing products, and creative inspiration. Committed to... Show More
Job Requirements
- Must be at least sixteen (16) years old
- retail and/or customer service experience preferred
- ability to remain standing for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- ability to lift heavy boxes and access high shelves using ladders or similar equipment
- ability to work nights, weekends, and early mornings
- must comply with federal, state, and local legal requirements of the job
Job Qualifications
- Retail and/or customer service experience preferred
- ability to interact positively and respectfully with customers and team members
- effective communication skills
- ability to handle cash and operate checkout systems
- knowledge of standard operating procedures and safety protocols
- ability to learn and perform multi-channel retail processes
- basic understanding of merchandise stocking and planogram standards
Job Duties
- Help customers shop, locate products, and provide them with solutions
- provide a fast and friendly checkout experience
- execute cash handling to standards
- engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on the Voice of Customer (VOC) survey
- assist with omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in the truck unload, stocking, and planogram (POGs) processes
- complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery
- perform Store In Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and company programs
- interact with others respectfully and positively
- cross train in Custom Framing selling and production
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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