Day Porter Lead

Katsam Property Services is a renowned company specializing in commercial property maintenance and janitorial services. With a strong commitment to quality and client satisfaction, Katsam strives to create clean, safe, and welcoming environments across the properties it manages. The company is known for its dedication to leadership, accountability, teamwork, and proactive communication, ensuring top-tier service delivery and superior operational standards. Katsam's mission focuses on leading by example and developing high-performing teams that consistently uphold the company's values and quality benchmarks.

The Day Porter Lead role at Katsam Property Services is a pivotal leadership position responsible for overseeing the daily operations of assigned commercial properties. This role entails managing and leading a team of Day Porters to meet and exceed client expectations while maintaining Katsam's quality standards. The Day Porter Lead acts as a hands-on leader, involved both in supervising the team and performing porter duties when necessary. This dual responsibility ensures that operational tasks are executed seamlessly while fostering a team-oriented work environment.

Key responsibilities of the position include coaching and developing the Day Porter team, conducting daily site inspections and quality audits, assigning work priorities, and adjusting staffing based on operational needs. The Day Porter Lead serves as the first point of escalation for both employees and clients, addressing concerns promptly and effectively. The role also involves monitoring attendance, productivity, and performance metrics, as well as training and onboarding new employees to integrate them into the team successfully.

Maintaining strong relationships with property managers and tenants is essential, as it helps ensure that property standards align with client expectations. The Day Porter Lead is also accountable for ensuring compliance with OSHA standards, PPE regulations, and Safety Data Sheets (SDS), which are critical for maintaining a safe work environment. Additionally, the Day Porter Lead reports any staffing issues, equipment needs, or maintenance concerns to the Operations Manager to facilitate timely resolutions.

This position requires reliable transportation and a background in commercial janitorial, porter, or facility services, coupled with supervisory experience. Strong communication, leadership, and organizational skills are crucial, as the Day Porter Lead must navigate both operational duties and team management effectively. Katsam Property Services offers an engaging work environment where leadership excellence and dedication to quality service are highly valued, making it an ideal place for professionals seeking to advance their careers in property maintenance and facilities management.