Datacenter Technician

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.25 - $30.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Shift Differentials

Training and Development

Employee assistance program

Job Description

Our company is a leading provider of cutting-edge data center solutions, dedicated to maintaining and supporting mission-critical infrastructure for businesses worldwide. Specializing in the management and optimization of data centers, we ensure the highest levels of operational reliability and performance. Our team is composed of industry experts focused on delivering exceptional service and technical excellence to meet the evolving demands of modern information technology environments. We pride ourselves on fostering a collaborative work culture that values innovation, professionalism, and continuous improvement. As a technology-driven organization, we leverage advanced tools and methodologies to support our clients' needs while maintaining strict adherence to security and compliance standards.

We are currently seeking skilled L1 Data Center Technicians to join our dynamic operations team. This role is integral to the seamless functioning of our data center, responsible for performing critical tasks such as rack and stack installation of servers and network devices, managing inventory and hardware logistics, and providing frontline incident and request support. The L1 DC Technician will work closely with cross-functional teams to support installation, relocation, and decommissioning of hardware, as well as assist in maintaining an organized and efficient data center environment.

The role demands a strong technical foundation combined with exceptional organizational abilities, as well as a commitment to adherence to safety protocols and compliance requirements. Candidates will engage in hands-on tasks ranging from cable management and asset tagging to troubleshooting hardware issues and supporting remote engineers. This position also involves working within a fast-paced, 24x7 shift environment requiring excellent communication skills and meticulous attention to detail. If you have a passion for data center operations and are eager to contribute to a high-performing technical team, this opportunity offers a rewarding career path with room for advancement and skill development.

Job Requirements

High school diploma or equivalent
Basic knowledge of networking fundamentals including IP, switching, and patching
Familiarity with server hardware and cabling standards
Experience using ticketing tools such as ServiceNow or similar platforms
Ability to perform basic console operations using SSH or Putty
Strong communication and coordination abilities
Capability to work in rotating 24x7 shift schedules
Physical ability to manage hardware installation and inventory tasks
Adherence to safety and compliance protocols
Good problem-solving skills
Detail-oriented mindset

Job Qualifications

High school diploma or equivalent
Basic understanding of networking fundamentals such as IP, switching, and patching
Familiarity with server hardware components
Knowledge of fiber and Ethernet cabling
Experience with ticketing tools like ServiceNow or similar
Basic skills in console tools such as SSH and Putty
Strong coordination and communication skills
Ability to manage physical inventory and logistics tasks
Comfortable working in a 24x7 shift environment
Attention to detail and documentation accuracy

Job Duties

Perform rack and stack of servers, network devices, and storage equipment
Handle cabling including labeling and cable management
Support installation, relocation, and decommissioning of hardware
Receive and verify hardware shipments against purchase orders and delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records including asset tagging, tracking, and updates
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns, dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets
Provide L1 support for incidents and service requests via ticketing tools
Perform basic troubleshooting for server hardware issues and network connectivity
Escalate issues to L2/L3 teams with proper logs and updates
Act as hands and eyes support for remote engineers
Execute tasks such as cable reseating, power cycling devices, and console access setup
Perform basic hardware replacement as guided
Monitor alerts from data center tools and dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation, asset inventory, and audit records
Follow data center security and access protocols
Adhere to ESD, safety, and PPE standards
Ensure readiness for audits and compliance checks