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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.75 - $30.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
Paid Time Off
Parental leave
relocation stipend
Job Description
Amazon Web Services (AWS) is a leading cloud computing platform that provides scalable, reliable, and secure global infrastructure to millions of customers worldwide. AWS is known for its innovation and commitment to operational excellence, delivering cutting-edge solutions that power a wide range of businesses and services across the globe. As the core foundation supporting this revolutionary cloud ecosystem, AWS operates numerous data centers staffed by expert teams dedicated to maintaining and enhancing its infrastructure. These data centers host vast arrays of servers, storage, networking equipment, power systems, and cooling facilities that ensure the continuous availability and performance of AWS cloud... Show More
Job Requirements
- Work a flexible schedule including weekends, nights, and holidays
- 18+ months of computer/server hardware troubleshooting or related IT experience
- 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
Job Qualifications
- Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering, etc.)
- Industry standard certifications (CompTIA, CCENT, Network+)
- Understanding of Linux or similar operating systems
- Experience in a data center or other critical environment
- Behavioral interviewing and hiring experience
- Experience training and onboarding of new team members
Job Duties
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, carrying out routine network, server hardware, and operating system repairs
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on analysis of operational issues
- Helping to interview, train and onboard new team members
- Taking ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Maintaining service level agreements through proactive issue detection and reporting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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