Data Center Manager

Amazon Web Services (AWS) is a global leader in cloud computing solutions, providing a vast and reliable infrastructure that powers millions of businesses and applications around the world. AWS Infrastructure Services is the backbone of this innovation, responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This includes managing data centers, servers, storage, networking, power, and cooling equipment to ensure nonstop availability for customers. With a commitment to excellence, innovation, and security, AWS continually pushes the boundaries of cloud infrastructure to meet the complex and evolving needs of its users. The company fosters an inclusive work culture where bold ideas are encouraged and employees are empowered to take ownership of their projects and grow professionally.

The AWS Data Center Operations Manager role is a critical leadership position responsible for overseeing the operational performance of data center facilities distributed globally. This role requires a dynamic manager with strong technical expertise, excellent people management skills, and the vision to elevate AWS data center operations to new heights. The successful candidate will lead teams that handle hardware and network diagnostics, physical repairs, and troubleshooting, ensuring the highest standards of availability and reliability. As part of this role, you will be actively involved in prioritizing and assigning trouble tickets, managing diverse teams across various locations, developing career paths for employees, recruiting, and training data center staff to maintain effective staffing levels. You will also be responsible for day-to-day operational management, including queue management, shift scheduling, hardware logistics, and meeting operational KPIs and SLA requirements.

This position involves participation in an on-call rotation and requires flexibility to travel or commute to different data center sites as per business needs. Given the varied stages of data center operations, candidates will need to adapt by potentially working at alternative sites during training or until their assigned facility is fully operational. The manager will play a pivotal role in driving process improvements, technology innovation, automation, and maintaining a culture of exceptional customer experience within the team. The AWS Data Center Operations Manager will also manage large-scale incident responses, act as call leader during outages, and continuously strive to enhance operational workflows and throughput.

The base salary for this position ranges from $78,400 to $137,300 annually, complemented by a comprehensive benefits package including sign-on payments, restricted stock units, health insurance (medical, dental, vision, prescription benefits), basic and supplemental life insurance options, employee assistance programs, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. AWS prioritizes an inclusive hiring process and provides accommodations for applicants with disabilities or other special needs.

Joining AWS means becoming part of an innovative, global technology powerhouse committed to operational excellence and customer satisfaction. This leadership role offers an exciting opportunity to impact the cloud infrastructure operations globally and contribute to one of the most advanced cloud environments worldwide, working alongside talented professionals in software, hardware, networking, security, and supply chain domains.