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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,400.00 - $137,300.00
Work Schedule
Rotating Shifts
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) matching
Paid Time Off
Parental leave
Job Description
Amazon Web Services (AWS) is a global leader in cloud computing solutions, providing a vast and reliable infrastructure that powers millions of businesses and applications around the world. AWS Infrastructure Services is the backbone of this innovation, responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This includes managing data centers, servers, storage, networking, power, and cooling equipment to ensure nonstop availability for customers. With a commitment to excellence, innovation, and security, AWS continually pushes the boundaries of cloud infrastructure to meet the complex and evolving needs of its users. The company fosters an inclusive work... Show More
Job Requirements
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training or until assigned facility is operational
- Travel frequency varies by business needs and operational status
- Must be able to travel over 50 miles or commute less than 50 miles to data center sites
- U.S. citizenship required for access to AWS GovCloud region
Job Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 4+ years of IT experience
- 2+ years of people management experience
- 2+ years of data center operations and on-call support experience
- Experience troubleshooting and repairing computer hardware
- Technical writing experience
- Certifications such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND, Network+, or Security+
- Experience with system management tools and client/server environments
Job Duties
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team of data center operation professionals across different locations
- Develop career paths for employees and update internal tools
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective management of day-to-day data center operations including queue management, 24/7 shift arrangement, and hardware logistics
- Act as subject matter expert across all aspects of data center operations
- Monitor and ensure all operational KPIs and metrics are being met
- Inspire and guide process improvements, technology innovation and automation within the team
- Manage large-scale events (outages) acting as the call leader
- Manage and improve workflows and throughput for data center operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs
- Maintain the on-call schedule coordinating absences and vacations
- Continuously strive to improve customer experience through quality and service enhancements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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